Manager Technical Support
Resume:
William S. Scanzani
* ******** ****** *****: 508-***-****
Pelham, NH 03076 Email: *********@*********.***
Personal Dimensions:
Business operations specialist with an eye for detail and a firm background in business finance and accounting.
Strategic thinker with excellent organizational and management skills and able to drive for results. Able to build long lasting business relationships, good communication skills and uses seasoned judgement in making key business decisions.
Takes the initiative and opportunities to grow the business and reach out to business partners and internal associates to foster buy-in for success.
Knows the business and always acts with integrity and honesty with all parties.
Professional Positions: Spencer Technologies Inc.
Director of Secured Services Group February-2016 to August-2016
Responsible for the operations and profitability of the company’s TR-39 certified key injection facility.
Managed a professional and production staff of 14 individuals.
Worked with payment professionals across a broad range of banks and payment providers including security professionals and auditors from Certify, First Data, WorldPay, JP Morgan Chase, and Bank of America.
Worked with several major retailers and customers to develop encryption service offerings and deployment strategies for EMV, P2PE, and gateway access for multiple types of payment devices and terminals from several different vendors.
Developed plans and hired several different contractors to expand the Key injection facility operation and offerings.
Worked on developing PCI-PIN and TR-39 documentation to meet current Visa VOIC and PCI 2.0 standards.
C&S Wholesale Grocers, Inc.
Retail Technology Product Manager 2013-2015
Passionate result-oriented Retail Technology Product Manager implementing and supporting essential and strategic technology systems in the independent marketplace and other business types.
Developed, marketed, and supported new Retail Technology programs specifically designed to provide ongoing re-occurring revenue on a regular basis.
Responsible for purchasing, testing, and necessary documentation for the equipment implementation and coordination of the installation with the customer and technology specialists in the field.
Specialty knowledge and expertise in card payment services, processor procedures, mobile payments, PCI, PA-DSS certification, fraud prevention, and VeriFone equipment and acquirer processes.
Retail Technology Specialist 2003-2013
Responsible for planning, executing, and administering of technology activities regarding the installation and training of retail applications in the independent market in New England.
Supervalu, Inc.
Retail Systems Specialist 1994-2003
Responsible for the region retail systems activities involving the marketing, installation, and training of retail system applications that improve a retailers ability to be profitable and at the same time enhance Supervalu’s presence and profits in the marketplace. Other responsibilities included special corporate projects and budget projections.
Sweet Life Foods, Inc.
Manager of Retail Automation Services 1981-1994
Responsible for the planning, scheduling, installation, and training of new point of sale systems for independent food retail stores throughout New England. Major duties included coordination of all outside contractors, technical support, and personnel. Prepared financial forecasts and budgets, oversaw a staff of five people, maintained technical equipment, developed applications and trained personnel. Installed and maintained all of the division’s PC’s and business software. I was also on the company’s operational support team for evaluating going concern businesses.
Education: MBA- Boston University
BS/BA- Lowell Technological Institute
Other Interests: Current President of the Pollard Brook Homeowners’ Association
Co-Chair-Pelham Economic Development Committee
Former Chair-Pelham Planning Board and member
Active supporter of the School District and the Town
Contact this candidate