PAMELA C. THOMPSON

Mobile: 410-***-****

aczqc9@r.postjobfree.com

Linkedin.com/in/thompson0926mailto:aczqc9@r.postjobfree.com:aczqc9@r.postjobfree.com:aczqc9@r.postjobfree.com

seeking immediate position as director of business development

25 years of experience as Director/Sales Manager

My goal is to partner with your company; a well-established and reputable organization that will allow me to use my skills to create value for your employees, customers and shareholders; to ensure business growth and profitability by inspiring customer loyalty, encouraging repeat business and establishing long-term positive relationships that will build your brand and increase your revenue.

SPECIAL SKILLS

Building relationships and growing the business through consultative sales approach. Creating and developing new sales strategies and marketing. In-depth knowledge of customer service principles and practices

Leadership- setting goals/KPIs for the group, developing organizational capability and modelling how team works together. Mentoring and appraising performance

Top Producer- always striving to exceed expectations. Consultative sales approach. High level of outbound cold-calling/In-person community outreach/networking

Recruiting- hiring high-quality talent who are appropriate for the position.

Managing- all sales performance indicators to continuously improve the business processes and increase productivity and revenue

Operations responsibility, including administration and inventory control

Budgeting & Forecasting- setting clear expectations, delegating and communicating key responsibilities and practices to ensure smooth flow of corporate and franchise operations. Responsible for implementing compliance policies and procedures

Entrepreneurial spirit, kind, creative, persistent, winning attitude

ACCOMPLISHMENTS

Promoted to director of the largest and most profitable corporate center

Reduced Bel Air center payroll from 31% to 18%

Established center’s first fully company-funded corporate account

Coached staff and lead Annapolis center to 1st place, within Maryland Region, first month with company

●Top producer, personally enrolling over 8,000 new members (individual, family, corporate memberships)

●Cumulative team enrollment of approximately 20,000 new members with gross revenue of more than $17 million during my tenure

●Developed and serviced several business partnerships within the local community through networking, health fairs, social events and cold calling

Promoted to Mid-Atlantic Regional Field Specialist (corporate and franchise location operations). Coached teams to excel in sales and service

EMPLOYMENT HISTORY

Jason Pharmaceuticals/Medifast Weight Control Centers

Center Director/Annapolis & Bel Air, MD Mar. 2012 – Oct. 2015

Managed day-to-day operations; supervising and directing staff, meeting daily, weekly and monthly to review quotas, directing focus and development

Managed P&L for the centers/forecasting and budgeting/establishing KPIs, created and analyzed center annual business trends in support of growth

Lead new-hire and sales training, coaching and corrective actions (when required) to ensure compliance to high standard of professionalism and performance parallel to company policy. Developed sales strategies and community outreach/marketing plans. Prospected (cold calling & referrals)

Conducted group and individual sales presentations, assessed and recommended personalized programs and follow up with client to measure progress. Utilization and maintenance of various CRM software programs

Ensured all accounting procedures are followed and cash deposits made while managing center’s monthly aging report, collections and petty cash

Monthly center inventory and loss prevention

Regional Field Specialist/MD, VA, PA Oct. 2013 – May 2015

●Trained and coached Mid-Atlantic team members; increasing revenue, improving service

●Collaborated with executive management teams to improve operations of all retail centers (traveled to corporate and franchise centers to train and audit)

Merritt Athletic Clubs Jul. 1994 – Mar. 2012 Sales Director/Towson, MD

●Developed marketing strategies to increase revenue via networking events and community involvement. Prospected (CRM monitoring & utilization, cold calling and referrals). Group and individual sales presentations

●Hired, coached and motivated staff in all area of sales and member service

●Developed Budget and Staffing. Adjusted sales strategies as needed to meet goals

EDUCATION

●CCBC/Catonsville, MD- Business Administration/Psychology

●Harford Community College/Bel Air, MD -Business Administration/Psychology

TRAINING/ASSOCIATIONS

●“Time & Stress Management,” “Women in Supervision,” Dale Carnegie, Tom Peters, Michael Scudder and Sandler Sales Training

●Microsoft Suite/Outlook/Social Media Proficiency

●Catholic Charities Volunteer/Baltimore, Harford and Anne Arundel Chamber

LICENSES/CERTIFICATIONS

●Maryland Life & Health Insurance License

●Maryland Class “C” Driver’s License

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