Sales Customer Service

Sinead Walsh-McCray

************@*****.*** 937-***-****

Sales and Sales Management

Business Development Lead Creation Marketing and Consulting Accomplished professional with 25+years of experience in sales, marketing, business development and management. Regarded for results, creativity, and customer service. Excels in consultative sales, value-added solutions, and managing complex sales cycles with multi-level decision makers. A strategic and organized sales planner. Develops solid account relationships.

Professional Experience

IVS/Innovative Vending Solutions 2017

to Present

Commissioned only Sales Account Manager for Social Media Marketing and Sales to Worldwide businesses involved in merchandising and promotions. Developed new business, maintained current accounts and set-up networking for software integration with, state of the art innovations in the future of retail. Staffing Services

Manufacturing, Production, Warehousing, Administrative 2016 to Present

Support, Allied Health and Culinary

Systemax / Global Gov. Ed. May 2015 to

January 2016

Customer Service Representative / Account Manager

Dayton, Ohio

Used consultative approach to build long term sales and customer support relationships with clients in the computer and technology industry

Contacted customers via inside sales to promote products and services to new and previous accounts

Provided support to customers after product reception and handled all complaints Assisted customer with entire purchase process including: prospecting, needs evaluation, solution presentation, acquisition and training, delivery and installation SDI Marketing April 2014 to April

2015

Customer Service Representative / Account Representative Dayton, Ohio

Contracted by Kroger Inc. to provide surveys within stores throughout Ohio to customers while shopping

Approached customers within a store setting to complete short shopping survey and discuss betterment of shopping experience

Compiled results then presented suggestions and solutions to individual store management

Used suggestive sales techniques to sign customers for Kroger 123 Rewards card First Energy Solutions March 2012 to

March 2014

Sinead Walsh-McCray

************@*****.*** 937-***-****

Market Sales Representative Dayton,

Ohio

Marketed new energy solutions to customers via business to business sales marketing throughout Southwestern Ohio

Educated consumer on product, services and pricing competitiveness available from their current carrier

Signed customers to contracts for new energy delivery Answered all concerns with current research and industry developments Ranked highest sales representative in Montgomery and Greene County Ohio Standard Register May 2011 to

January 2013

Account Manager

Dayton, Ohio

Sold and delivered high priority, critical communication through multiple channels Maintained thirty national corporate accounts, as well as digital direct marketing campaign worth $200,000.

Sold, developed and implemented websites for existing clients and new business Ad Products of Dayton November 2008 to

December 2010

New Business Development Manager

Dayton, Ohio

Worked on new and existing accounts selling direct mail and commercial printing products Brought in over $500,000 dollars in new business within first two quarters Responsible for retaining revenue and working with creative team, production and database management

Canon USA July 2006

to November 2008

Sales Manager Dayton,

Ohio

Controlled the opening of the new office location in the Dayton area Responsible for retaining revenue, and working with the creative team, production and database

Top Producer Systems January 2003

to July 2006

Senior Sales Consultant Dayton,

Ohio

Implemented the launch of new CRM software technology for the real estate industry Sold and serviced software to real estate offices in 3 states, hitting over 120% of monthly quota

Responsible for training new system sales consultants Prentice Hall Publishers/Pearson Education January 1999 to December 2003

College Book Sales Representative Dayton,

Ohio

Sinead Walsh-McCray

************@*****.*** 937-***-****

Managed account for thirty colleges and universities within the Dayton, Cincinnati and Northern Kentucky areas

Presented to school professors for adoptions of engineering, science, and math textbooks Consistently achieved over 2.5 million in sales annually, trained and demonstrated electronic educational material and media

Donnellon McCarthy Inc. July 1986 to

January 1999

Branch Sales Manager Dayton,

Ohio

Managed a sales team of ten professionals

Daily participation in prospecting sales call activities Consistently achieved quarterly goals and bonus levels Facsimile Sales Supervisor

Built initial sales teams for new division

Hired, trained and motivated a team of three sales professionals Consistently achieved quarterly sales goals

Territorial Sales Representative

B2B sales and prospecting for document management

Awarded sales Representative of the Month and Circle of Excellence Award Consistently achieved monthly and quarterly sales goals Education

Master of Organizational and Leadership Communications Dayton, Ohio

Wright State University

Bachelor of Arts Communications

Dayton, Ohio

Wright State University

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