Technical Writer Part Time

OASIS TEAM MEMBER RESUME

Updated: Insert month/year of update

Name: April Mills

Summary/Overview: Technical writer by degree, SharePoint administrator by default.

Apr 2016 – Present – Technical Writer – Oasis Systems - Hanscom AFB, Massachusetts

Editing and managing Federal acquisition documentation through the update and review process. Secondary duties include cleaning up file structures, aligning permissions to current guidance, and streamlining libraries in preparation for their upgrade from SharePoint 2007 to 2013. While reorganizing this structure, process issues were discovered and fixed which identified and mitigated some risks. The final structure gave all team members and leadership customized dashboards to help them track documentation tasks such as Contract Data Requirement Lists and deliverables.

Working with acquisition teams comprised of engineers, logisticians, information security, and cyber security to create and update system documents such as: System Engineering Plans, Technical Requirements Documents, and Risk Management Plans among many others.

My part in this process includes ensuring the current ADDM template is used, current DoD instructions are followed, and that content includes required elements. I also edit to ensure writing styles meet current standards as set forth by the Tongue and Quill.

Oct 2015 – Apr 2016 - Technical Writer - IPT Associates - Council for Logistics Research CLR

Subcontracted to create documentation deliverables around the development of the Acquisition WorkBench (AcqWB) tool used by DISA and USAF acquisition personnel. During the documentation process, I also created the necessary templates, processes, and version control elements in accordance with the AcqWB and DISA requirements. Deliverables included Software Test Descriptions, Requirements and Design Documents, a Requirements Traceability Matrix, Services Catalog, Software Programmers Guide, Installation Guide, Software Installation Plan, Software Version Description, and Software Test Report. Working with the engineering, release management, test teams, business analysts, and management, we were able to produce a complete and cohesive set of deliverables in a short amount of time. Between deliverables, I created an internal SharePoint 2013 site to help the team locate and share documents. This site contained a shared library with site pages to give members a view of documentation according to either the team view or a capability view.

Mar 2015 – Oct 2015 - Mechanical Technical Writer - St. Jude's Medical - Black Diamond Networks at St. Jude Medical

The requirements for this contract include generating documents that communicate the installation, configuration, field testing, and operation of a line of medical equipment products. My role is to obtain technical information from engineers; translate manufacturing instructions into work instructions and installation processes for technicians; improve the flow and cohesion of all documentation related to similar products, and schedule and conduct peer review meetings. Additionally, I make suggestions for improving the overall flow of all documents related to a product. I am currently optimizing 21 documents covering 3 systems from site qualification through final testing for hand off to customer. In addition to documentation duties, all staff and contractors are required to complete training in the LMS as required by compliance – pdf of completed training is available on request. Contract ended with a successful Limited Market Release of the product.

Jan 2014 – Mar 2015 - Social Business and Collaboration Tools Consultant - 2rbConsulting, Inc. - Sun Life, LLC

As the Social Business and Collaboration Tools consultant for the U.S. my role supports the business strategy of speeding up internal processes by creating a more collaborative environment. The applications include Confluence, SharePoint 2010, and Jira in a Windows 7 based environment.

Specific role requirements included:

•Facilitate teams codifying their business processes around the collaboration tools

•Create demonstrations based on business requirements to display the features and functionality of collaboration tools framed in their needs

•Assist teams in creating and using their new Share Point 2010 sites

•Make recommendations regarding the use of all tools according to the needs of the business

•Organize and update wiki content that helped users through the use of Confluence, Lotus Notes, Wiki sites, and other software as requested

Apr 2013 – Dec 2013 - SharePoint Content Developer - Eliassen Group - Bain Capital

Part time contract to complete work on the SharePoint 2010 site for the IT department.

•Graphics work

•Match existing styles

•Create workflows for content approval and publication

•Standardize file architecture

•Create and institute templates based on ISO/IEEE standards for software documentation writing

Apr 2013 – May 2013 - SharePoint Content Developer - Technical Needs - Analogic - multiple simultaneous Contracts

Part time contract working with SharePoint 2010 to create an internal portal for the IT Help Desk department.

•Alter master page layouts

•Create lists, libraries, workflows, and filters

•Implement content management processes

•Create content for Wiki pages, news, and announcements

Apr 2013 – May 2013 - SharePoint 2010 Consultant Multiple Simultaneous Contracts - Eliassen Group and TechNeeds

Part time contracts working with SharePoint 2010 in Windows 8.0 to create an internal portal for the IT Help Desk wiki.

•Alter master page layouts to match existing styles

•Create lists, libraries, workflows, and filters to produce desired information views

•Implement content management processes to ensure consistent reviews and updates to knowledge base

•Create content for Wiki pages, news, and announcements as requested

•Create workflows for content approval and publication

•Create a standardize file architecture

•Create and institute templates based on ISO/IEEE standards for software documentation writing

Date – Present; Position Title; Company Name; Geographic Location.

Jul 2012 – Apr 2013 SP2010 Implementation - Eliassen Group - Fidelity

•Created SharePoint portals and Jive social sites for two business units

•Collaborated with department heads to define master layouts, screen content, and navigation to link the new portals to various existing content

•Wrote content describing products, services, and support offered by each department to the internal community

•Provided new team members with a landing page for all tools and training

•Linked all information to various sites within the Fidelity intranet

Date – Present; Position Title; Company Name; Geographic Location.

Dec 2011 – Feb 2012 - Sr. Technical Writing Consultant - Ask Staffing

•Worked with both internal and external developers to update existing proposal work as well as creating a new proposal type for the IT Directorate of the MBTA

•Work on existing content included creating a request for federal funding to replace bond monies tagged within the current CIP funds

•Worked with department heads within the directorate to create Request for Proposals (RFP) on a Task Order based project that included forecasting all professional services needs for the department for the next three years

•Wrote a standardized RFP for the security section of the ITD to purchase and implement a SIEM, NAC, and Secure Gateway system

Date – Present; Position Title; Company Name; Geographic Location.

Aug 2009 – Oct 2011 - Sr. Documentation Manager - ikaSystems - Southborough, ma

Initially hired to be the technical writer/document manager for a single product.

Created and implemented a complete communication process across multiple project teams.

•Established a collaborative process with developer, QA, and implementation team members to discover pain points related to documentation and communication

•Created and implemented a process across project teams to write, review, and approve complete document sets – from technical specs to user guides

•Developed a set of templates that communicated a cohesive, professional appearance to both internal and external clients

•Worked with SharePoint developers and team leads to establish a file structure for team documents

•Worked with various departmental VPs, to establish editorial and approval workflows as well as publication standards

•Integrated this process with the Software Development Life Cycle (SDLC) to ensure delivery of materials in tandem with the release schedule

Successes included relieving the business analysts, developers, and product managers of most documentation tasks; fulfilling approximately one-fourth of client audit checklists; gaining extremely positive client feedback.

Sought out by the acting director of compliance to be part of the training system implementation team.

•Administered the system

•Helped roll out initial training

•Followed up with staff to ensure 100% compliance with the new training requirements

•Established the process to re-purpose multiple content sources to create training materials for both internal and client needs

Date – Present; Position Title; Company Name; Geographic Location.

Aug 2008 – Aug 2009 - Sr. Technical Writing Consultant - Harvard University - Eliassen Group

The initial contract with this department required content updates to the current Knowledge Base (KB) materials via Wiki media and Drupal.

•Used Wiki and Drupal to deliver self-help content to end-users

•Decreased the load on help desk staff while increasing customer satisfaction with the IT department

•Suggested templates and document flow processes for future content maintenance

•Created initial go-to materials for on-boarding interns every semester

Received a contract extension to collaborate with department supervisors and technician-level users in developing a formal request proposal to select a new KB maintenance tool. The proposal was accepted and the requested tool purchased with time left to create training materials on the updated Incident Management and Change Management processes using the Remedy tool.

EDUCATION

Activities and Societies: I was a single parent for the most part, also worked full time and had national guard duties. This left zero time to be an activity or society joiner.

Security Clearance: Identify your clearance level (NAC, Secret, Top Secret, SCI, etc.)

Education - Metropolitan State College of Denver - BA, Technical Communications - 1995 – 1997

Technical Communications with an emphasis in writing and editing. Minor in computer sciences.

Military/DoD Experience:

US Navy - Mess Management Specialist

US Air Guard – F-16 Air Flight Control Systems Technician; Fire Fighter; Operational Intell Specialist

Professional Registrations: None

Certifications: None

Professional Awards: None

Computer Software Experience: Summarize your experience relative to the operating systems, languages and applications.

Computer Hardware Experience: Summarize your experience relative to the hardware types.

Communications Experience: Summarize your network and communications experience.

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