Customer Service Representative

OBJECTIVE:

Seeking Long Term Accounting position while pursuing CPA

PROFILE:

Currently enrolled in CPA PREP

Over 7 Years of experience in Accounting and Finance including Public Accounting

Prepare Year End Accounts using Caseware

Use Cantax to prepare T1 and T2 returns

Strong Analytical Skills and Customer Relations

Languages: English, Hindi, Bengali with Punjabi Functional

TECHNICAL SKILLS:

MSOffice (Word, Excel, Outlook)

QuickBooks

Simply Accounting

RELEVANT WORK HISTORY:

Accounting Technician

Hays 2016-2017

Compile Year End Financial Statements

Prepare Tax for clients(T1&T2)

Prepare GST, PST and WCB Returns

Prepare Notice To Readers (NTRs)

Prepare Projections for Corporate and NPO Clients

Bookkeeper

W.Bruce & Associates 2015-2016

Compile Year End Financial Statements

Prepare Tax for clients(T1&T2)

Prepare GST, PST and WCB Returns

Prepare Notice To Readers (NTRs)

Prepare Projections for Corporate and NPO Clients

Skilled in using software for going paperless

Accountant (Volunteer) 2014-2015

M.Yasin&Co. CGA – Vancouver, BC

Member of the Audit Team – External Audit

Compile Year End Financial Statements

Prepare Tax for clients(T1&T2)

Prepare Notice To Readers (NTRs)

Prepare Projections for Corporate and NPO Clients

Accountant/Bookkeeper 2004-2009

Aerocom Aerospace – London, ON

Prepared year end statements with

Designed Internal Control

Processed Payroll for 6 employees

Assisted owner with Internal Auditing for final audit

Process accounts payables, receivables, invoices and payments

Completed bank reconciliations in a timely manner

Accounts Assistant 2001-2004

CMC Engineering & Management Ltd – Vancouver BC

Helped with A/R, A/P, filing GST returns

Prepared payroll for 10 employees

Reconciled bank accounts

Used Simply Accounting and Great Plains software

Extensively used MS Excel to keep track of Work-in-Progress

OTHER WORK HISTORY:

Customer Service Representative 2013-2014

Bell – Vancouver, BC

Helped customers with Billing Issues

Hit all 5 KPIs

Recognized for perfect Attendance

Resolved client issues for 80% of calls

Promoted Bell Products

Customer Service Representative 2007-2012

Alliance iCommunication – London, ON

Provided Outbound Customer Service Support for Personal Loans

Led a team of 7 to provide Sales and Customer Service

Worked in inbound Customer Service helping clients with loans and payments

EDUCATION:

Chartered Professional Accountants (CPA Program) In Progress

Honours Bachelor of Commerce and Accounting, University of Calcutta, India

SPORTS AND EXTRACURRICULAR ACTIVITIES:

Walking, Hiking, Soccer. Cricket

REFERENCES: Available Upon Request

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