Human Resources Management

DOMINIQUE WALLACE, MBA

*****************@*****.***

https://www.linkedin.com/in/dominique-n-wallace

Marietta, GA 30067 937-***-****

SUMMARY OF QUALIFICATIONS/ KEY SKILLS:

Human Resources Professional

Mid-level HR professional with experience in implementing global human resources programs to improve business operations. A team leader committed to continuous improvement and positioning HR as a business partner for excellence. My skills and experience include the following:

Employee Relations

Organizational Development

Policy Revision

Talent Acquisition

Business Process Management

EDUCATION & AFFILIATIONS:

Masters of Business Administration (MBA) August 2016

Indiana Wesleyan University, Marion, IN

Bachelor of Science in Business Management May 2014

Wright State University, Dayton, OH

Society of Human Resources Management (SHRM) March 2017

Atlanta, GA

Professional in Human Resources (PHR) Expected May 2017

HR Certification Institute, Alexander, VA

RELEVANT EXPERIENCE:

Human Resources Generalist

Vonage, Atlanta, GA October 2016- Present

Vonage is a leading provider of cloud communications services for consumers and businesses. As a Human Resources Generalist, I am a business partner and consultant for management and staff while partnering with Law Firms, Talent Acquisition, Compensation, and Benefits, in support of HR goals and initiatives.

Administrator for all immigration matters, initiating and managing cases while working directly with corresponding Law Firms

Successfully revised and implemented the Leave of Absence, PTO and Immigration policies & procedures

Guided the startup of Ultimate Software by supporting 6 subsidiary migrations globally

Manages and resolves extensive employee relations issues. Conducts effective, thorough and objective investigations

Provides day-to-day performance management guidance to management (coaching, counseling, career development, disciplinary actions)

Human Resources Generalist

Xylem Inc., Yellow Springs, OH January 2016- August 2016

Xylem is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. As a Human Resources Generalist, I maintained the HRIS including payroll, timekeeping, and benefits, as well as administration of medical, dental, vision, life and any other applicable benefit plans while managing all North America locations.

Created and conducted a comprehensive new hire orientation known as Water Works

Led the integration of 3 acquisitions

Reviewed, advised, and followed up with management on performance management issues and disciplinary documentation, insuring accuracy and compliance with company polices

Worked closely with management and employees to improve work relationships, build morale, and increase productivity and retention

Workforce Planning HR Generalist

Synchrony Financial (formerly GE Capital), Kettering, OH June 2014- January 2016

Synchrony Financial is one of the nation’s premier consumer financial services companies. As a Workforce Planning HR Generalist, I was the key liaison for communicating with senior management globally, assessed the training needs of individuals and departments and worked with various teams to develop curriculum and documentation to support strategic development.

Internal consultant to HR leadership, business leaders, HR business partners and other key stakeholders regarding the implications of workforce analytics and insights

Developed/Defined meaningful and actionable workforce metrics to drive workforce decisions, forecasting capabilities and strategic insights

Designed workforce reports (periodic and ad hoc) and human capital benchmarks and identify patterns and trends that can be translated into actionable insights

Supported HR and business initiatives (e.g. succession planning, workforce development plans and workforce reorganization) by consolidating data, identifying key take-aways and preparing summary reports

Determined schedule and shift changes

Human Resources Intern

GE Capital, Kettering, OH September 2013- June 2014

GE Capital was the financial services unit of the multinational conglomerate General Electric. As an Intern I gained skills in talent acquisition, conducting new hire orientation, and organizational development. I maintained in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.

Supported HR Business Partners in providing guidance and input on business unit restructures, workforce planning and succession planning

Processed, verified and maintained HR related activities such as staffing, training and performance evaluations

Administered and processed unemployment claims, court orders, disability claims, etc.

Scheduled and conducted interviews for call center employees

Led new hire orientations

COMMUNITY SERVICE

Administrative Assistant May 2013 – August 2013

St. Vincent De Paul, Dayton, OH

St. Vincent de Paul is a non-profit that aids the homeless and impoverished by providing emergency shelter, housing, food, clothing and household items, and guidance to leading a self-sustaining life.

Coordinated meetings, trainings, and all other business related activities

Scheduled interviews with individuals and families in need of assistance

Maintained compliance with customer records

Gathered required data for HR metrics reporting

Ran weekly reports for training and development

TECHNICAL SKILLS:

ADP, Oracle, Kronos, WorkDay, Peoplesoft, UltiPro, Verint, Avaya CMS, E-Time, Brassring, iCIMS, Ad Hoc Reporting, Microsoft Office, Outlook

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