Customer Service Information Technology

Email ID:":**********@*****.***"

K.Mano chitra, Contact No: 753-***-****/822*******.

Career Objective:

Looking for a challenging position in Customer Relationship Management in the Telecom and Retail vertical.

Profile Summary:

Professional with over 6 month experience in Customer Relationship, Delight & Engagement Life Cycle management and Back-end operations in various Industry verticals.

Currently working for Reliance Communications Ltd, designated as Address Verification, Address change process.

Key Strengths and Core Competencies

Highly result oriented

Intuitive, analytical and proactive in approach

Adaptable in fast-paced and stressful environments

Capable of working with minimum supervision

Team player with good interpersonal skills

Professional Experience :

Reliance Communications Ltd

Project

On the Payroll of People Point consulting private limited

Position

MIS Co ordinate in Customer Service

Period

From Sep 2011 to Feb 2012

Responsibilities

Responsible for Circulation of MIS on CAF Management and AV Management.

Monitoring the Tele calling process and validating their service

Health check call handling

AV Calls handling

Customer services calls handling

Any Major issue immediately inform our supervision and take immediate action

Providing Daily report to Reporting Authority.

TATA Tele Service

Project

On the Payroll of Kouchan Knowledge

Position

MIS Co ordinate in Sales.

Period

From Apr 2012 to Jan 2017

Responsibilities

Publishing Daily activation report on daily basis

Publishing Welcome call report

Feasibility checking for Broadband coverage area

Handling Activation related customer issue

Providing Daily report to Reporting Authority.

Academic Background

Degree

Institute

Percentage

Year

B.Tech Information Technology

M.I.E.T,TRICHY

74%

(2006-2010)

HSS

Boiler plant girls

70%

(2004-2006)

SSLC

Boiler plant girls

86%

(2002-2004)

Additional skills

Windows, MS Office 2007,Microsoft Excel and Email

Typewriting

Proficient in Tamil, English (Spoke and Write)

Personal Profile:

Name : K .MANO CHITRA

Father Name : R.KRISHNAMOORTY

Nationality : Indian

Permanent Address : 3/829,Venu Gopal Nagar,

3rd street, Kattur, Trichy-19.

Married status : Married

Interests and activities : Surfing Nets.

Self Remarks : Hardworking, sincere and self propelling.

Extra Activities : Reading books.

Declaration:

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Place :

Yours faithfully,

Date :

[K.MANO CHITRA]

Contact this candidate