Manager Customer

PULAK ROY

CAREER OBJECTIVE:

Aspire to achieve professional and personal goals through sincere hard work in a systematic manner and to gain the trust & worthiness of the organization having come across the corporate ladder gradually.

CONTACT ADDRESS:

RESIDENCE ADDRESS: 77/8 Raimohan Banerjee Road, Baranagar, Bonhooghly

Kolkata-700108

CONTACT ADDRESS: (033-********(Resi)

Mob. 983-***-****/983*******

E-MAIL ID: ******@*****.***/********@*****.***

ACADEMIC QUALIFICATION:

Did MBA (Marketing & Human Resource Management) from Meghnad Saha Institute of Technology, West Bengal University of Technology with 7.09 (68%) in the year 2010

Have completed BSc (BOT.HONS) from B.K.C.COLLEGE, Kolkata, Calcutta University, with 53.3% in the year 2007

Passed 12th from B.T. Road Govt. Spond. H.S. School, W.B.C.H.S.E with 57.8% marks in the year 2004

Passed 10th from B.T. Road Govt. Spond. H.S. School W.B.B.S.E, with 75.3% marks in the year 2002

PROFESSIONAL EXPERIENCE:

I.R.D.A LICENCED ADVISOR OF TATA AIG LIFE INSURANCE COMPANY LTD(DEC’07

TO JUN’08)

PROJECT FROM EUREKA FORBES LTD (SECURITY SYSTEM DIVITION- DIRECT SALES) FOR 2 MONTHS (SEPT’09 TO MAR’10)

ASSOCIATED WITH TITAN COMPANY LIMITED AS A RETAIL SALES OFFICER (LEVEL 2) FROM MARCH’1O TO MARCH ‘16.

Key Responsibilities:

Give the customer an overview of the company.

Address and solve customer issue or grievance

work with a diverse range of people and communicate with them effectively

Directs customers by suggesting items.

Advises customers by providing information about the products.

Helps customer make selections by building customer confidence; offering

suggestions and opinions.

Follow up all customer order by daily basis contact with customer order cell

Give complete information about the exchange and other policies

Maintain rotation of stock by checking inventory.

Maintain stock turn and stock norms of all counters.

Maintain a healthy relationship with the colleagues and superiors.

ASSOCIATED WITH SUN PHARMA AS A CIRCULATION MANAGER FROM MAR’16 TO SEPT’16

ASSOCIATED WITH EXIDE LIFE AS A RELATIONSHIP MANAGER FROM SEPT’16 TO DEC’16

PRESENTLY ASSOCIATED WITH ICICI BANK AS A SR EXECUTIVE FROM DEC’16 TO TILL DATE

INTURNSHIP PROJECT:

DONE PROJECT FROM CESC ON “COMPERATIVE IMPACT STUDY IN DIFFERENT MEDIA IN KOLKATA VICE-VERSA PRICE EFFECTIVENESS” FOR TWO MONTH.

LINGUISTIC PROFICIENCY:

English, Bengali, Hindi

COMPUTER SKILL:

MS-OFFICE (MS Word, MS Excel, MS PowerPoint, MS Access)

MULTIMEDIA (Adobe PageMaker, Adobe Photoshop, CorelDraw, Flash, Adobe Primere, Sound Fordge, Director)

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