Customer Service Human Resources
Resume:
Angelo Torres
Area Manager (* years ** months)
Green Pasture Recruitment Agency Corporation
+63-917******* ***************@*****.*** PHP 25,000 National Capital Reg
Experience
** ***** ** total experience
Jun 2014 - Present
(2 years 11 months)
Area Manager
Green Pasture Recruitment Agency Corporation Calabarzon & Mimaropa, Philippines
Industry
Human Resources Management / Consulting
Specialization
Human Resources
Role
Management
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monitor the operations in South Area
Monitor the performance of the coordinator
Train the coordinator for the operations process (timekeeping, billing, admin, benefits and reports)
Do and monitor the billing for all clients in south area
Monitor the collections process
Monitor the recruitment and vacancies per clients
Responsible for all clients and employees concerns
Knowledgeable in Benefits, Timekeeping, Payroll and Billing
Handled 8 coordinators in south area
Do business development in south area, with 4 clients closed deal.
Dec 2011 - Feb 2014
(2 years 3 months)
Coordinator
Outsource Asia
Industry
Human Resources Management / Consulting
Specialization
Marketing/Business Development
Role
Management
Position Level
Supervisor / 5 Years & Up Experienced Employee
As a coordinator I am responsible to all workers concerns and as well as client concerns.
Monitor twenty seven (27) outlets with five (5) different clients/company
Discipline the workers when they have violations.
Counseling the workers to improve their performances
Evaluate and monitor the performances of workers.
Knowledgeable to labor code and government benefits also know how to compute the salary and wages of the workers, know the client rules and regulations.
Do sourcing/recruitment for new store or replacement for resign/no show workers.
Responsible for orientation/briefing the workers for deployment, representative of our company to dole and nlrc hearing when we have complaints filed by our workers, Do reports (manning reports, master list reports etc…
Meeting the store managers and workers twice a month to monitor the performances of our workers, do planning and implement to encourage the workers to improve their performances and meet their target sales.
Monitor the billing and collection for our clients.
Area of Assignment:
2013 -2014 - laguna, batangas, tagaytay and cavite
2012-2013 - manila and pampanga
2008 - Dec 2011
(4 years)
Coordinator
R.A Tomo Int'l Manpower Services
Industry
Human Resources Management / Consulting
Specialization
Human Resources
Role
Management
Position Level
1-4 Years Experienced Employee
i' am the assistant of my boss, responsible to our office when my boss is not around, responsible to monitor the target quota of our recruitment department. responsible to monitor the client payments, do orientations and briefing to all workers for deployments. monitor and reports updates of our workers deployed. always checks the client manpower request.
Dec 2007 - May 2008
(6 months)
Customer Service Representative
MAKRO CAINTA National Capital Reg, Philippines
Industry
Retail / Merchandise
Specialization
Customer Service
Role
Management
Position Level
Fresh Grad / < 1 Year Experienced Employee
Responsible to all customers concerns and complaints, announce promo of store, monitor the duration of promo and mechanics.
Jun 2007 - Nov 2007
(6 months)
Sales Clerk
Sta. Lucia East Grand Department Store National Capital Reg, Philippines
Industry
Retail / Merchandise
Specialization
Sales - Retail/General
Role
Others
Position Level
Fresh Grad / < 1 Year Experienced Employee
As a sales clerk you have to maintain the cleanliness of your area, do strategic display (eye catching display), monitor the stock and meet the daily quota (weekly and monthly).
Education
2007
Cavite State University
Bachelor's/College Degree in Marketing Philippines
Skills
Advanced
Customer Relations
Additional Info
Expected Salary
PHP 25,000
About Me
Age
33 years
Address
National Capital Reg, Philippines
Nationality
Philippines
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