Director or Vice President
Resume:
MONICA BROOKS, PMP
Address: *** ***** ***** ****** ******, The Woodlands, Texas 77382
Phone: 713-***-****
Email: *********@*****.***
LinkedIn: linkedin.com/in/monica-brooks-pmp-55775010
VICE PRESIDENT
Area of Focus: Healthcare
Creative Problem Solver
Operations Management
Project-Program Management
Strategic Planning
Financial Management
Revenue Cycle Management
Multi-Site Management
Healthcare Information Technology
Staff Development and Employee Relations
Continuous Process Improvement
Organizational Performance and Productivity
QUALIFICATIONS PROFILE
Detail-oriented, results-driven, and highly focused professional, with more than 20 years of outstanding leadership experience and proven record of success in developing and driving strategic initiatives to provide the highest quality of service in the healthcare field. Armed with exemplary management and organizational skills; with the ability to lead and develop cross-functional teams to attain ambitious goals. Polished communicator who builds rapport and positive relationships with members of C-suite, cross-functional teams, and multidisciplinary teams. Known for strong work ethic, professional demeanor and delivering exemplary results.
RELEVANT EXPERIENCE
BIOCURE RX SPECIALTY PHARMACY, HOUSTON, TX
Provider of specialty medications and clinical services through pharmacy and medical benefits
Executive Vice President, Payer Solutions 2016–Present
- Promoted to executive role to develop payer-specific strategies maximizing profits, minimizing costs and improving the organization’s financial position
- Leveraged analysis of managed care portfolio to create and implement strategies boosting profits $650K
- Initiated strategies to save organization an additional 1% in losses on pharmacy benefit claims
- Forecasted impact of DIR fees and implemented mitigation strategies to reduce DIR fees 1.5%
- Conducted thorough financial analysis of the managed care portfolio at the granular level
- Maintained credentialing with all payers and pharmacy benefit managers (PBM)
- Conducted managed care contract negotiations and contract database management
Vice President, Customer Solutions IG 2015–2016
- Recruited to build an internal, IG Customer Service Operation with a scalable infrastructure capable of operating under both pharmacy benefits and medical benefits
- Successfully achieved 270% revenue growth with present scalable infrastructure, processes and staff
- Surpassed reimbursement goals, lowered DSO by 20 days, increased collection percentage by 300%
- Reduced time to fill by 10 days
- Pioneered the creation of workflow process, KPIs, education and training documents, knowledge transfer documents, and business requirements for software development
- Hired and trained managers and staff
- Supervised staff of 3 directly and indirectly an additional multi-disciplinary team of 10
INTRAFUSION, HOUSTON, TX
Provider of physician turn-key solutions through management services including infusion suite and revenue cycle management
Senior Director, Managed Care and Reimbursement 2015
Director, Managed Care 2014–2015
- Recruited to serve as Director of Manager Care, responsible for the managed care strategy of 100 physician infusion suites including contract negotiations, compliance, credentialing, maintenance of contract databases, and staff training
- Rapidly promoted to Senior Director of Managed Care and Reimbursement to fully manage both the
- revenue cycle and managed care activities for 100 physician infusion suites
- Assumed accountability in managing $290M in revenues while providing expert leadership to a team of over 6o revenue cycle and managed care specialists
- Showed exemplary performance by increasing cash flow 25% and reducing bad debt by 65%
- Decreased time to infusion by 30%
- Decreased employee turnover by 75%, trimmed payroll costs by 6.6%, and improved productivity by 35%
- Directly managed all HR functions including employee relations, salaries, hiring, performance management, and staff training
WALGREEN INFUSIONS AND RESPIRATORY SERVICES, CHICAGO, IL
Provides full spectrum of pharmacy and home infusion services
Project Manager, Information Technology 2007–2014
- Served as the Project Manager for critical software development projects implemented across 80 locations
- Managed scope, schedule, budget, risk, communication plans and requirements development
- Guided multi-disciplinary teams of clinical, sales and reimbursement directors through the development of business and functional requirements with satisfaction scores over 95%
General Manager, Infusion, Respiratory, and Medical Equipment 2004–2007
- Provided strategic leadership in managing more than 50 clinical and non-clinical employees
- Guaranteed effective and efficient business operations in compliance with company and regulatory standards
- Managed $8M operating budget with responsibility for profit and loss (P&L) performance and HR efforts
- Attained 300% increase in revenues and improved Operating Income 15 percentage points to the highest level of profitability in 10 years
- Demonstrated first-rate performance in leading office operations, thus attaining employer choice with an average patient satisfaction score of 4.5
EARLIER POSITION HELD:
OPTION CARE, CHICAGO, IL
Regional Reimbursement Director
Reimbursement Manager
Operations Manager
OTHER EXPERIENCE
OPTION CARE, CHICAGO, IL
Software Applications Analyst
Leader, CEO’s Parachute Team
EDUCATION AND CREDENTIALS
Bachelor of Science in Health Administration
University of Phoenix, Tempe, AZ
Project Management Professional (PMP)
Certified Professional in Healthcare Quality (CPQH), In Progress
PROFESSIONAL AFFILIATIONS
Healthcare Financial Management Association (HFMA) National Association Healthcare Quality (NAHQ)
Project Management Institute (PMI) Medical Group Management Association (MGMA) Healthcare Information and Management Systems Society (HIMSS) National Home Infusion Association (NHIA)
ACTIVITIES
Montgomery County Animal Shelter Toys for Tots Lost Pets of Montgomery County
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