Customer Service Sales

Kathleen A. Devlin

*** ********* **. *********, ** 03054

Mobile: 603-***-**** Email: *********@*****.***

Summary

Experienced Customer Service/Inside Sales professional within a hi-tech environment. Goal oriented and ambitious with the capacity and drive to reach and exceed goals. Team player who possesses a desire and ability to obtain a position with a focus on sales and superior client relation management.

Experience

Owner A Newfound Help 2010-2017

• Established a successful property management/personal assistant business from the ground up.

• Built business partnerships and developed key customer relationships to maximize account profitability.

• Negotiated, quoted & obtained service contracts.

• Created and maintained a database/file system for client billing, scheduling and budgeting.

• Frequently changed and prioritized schedule based on client urgency and varying requests.

• Built strong customer relationships, loyalty and retention through exceptional customer service.

IBM Inside Sales Representative 2007-2009

• Provided Administrative Account Management introducing Lotus Live, SaaS while working in tandem with Marketing, Engineering and Finance departments.

• Researched customers, identified decision makers, educated prospects and obtained buying interest and sense of urgency.

• Utilized Salesforce CRM database to track communications and maintain an up to date detailed account history with current and prospective customers.

• Hosted daily training webinars, provided technical support to the general public in response to marketing campaigns and general interest via IBM/Lotus Live website. Distributed qualified sales leads to senior staff.

• Consistently awarded via IBM internal employee recognition program for exemplary customer service.

Delta Products Corp. Sr. Customer Service Representative 2004-2007

• Primary customer service contact for East coast customer base as well as direct support to the Strategic Sales Account and District Sales Managers.

• Collaborated closely with multiple internal functions, including factory (China), Engineering, Finance and Shipping Departments to ensure thorough and accurate account maintenance.

• Created sample inventory stockroom and coordinating database. Supplied/coordinated/ensured prompt delivery of product sample delivery for new and existing customer accounts.

• Assisted on special projects, assisted Office Manager as needed.

Education

U MASS Lowell 1998 Certificate Program: Computer Proficiency (9 month program 3.9 GPA)

Customer Service Associated Licenses: Cosmetologist, Personal Trainer, Bartender

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