Service Manager
Resume:
MANAGER – OPERATIONS/SERVICE/BILLING/PURCHASING
Thomas Fenn
La Porte, TX. 77571
Email: ************@*****.***
OBJECTIVE
Self motivated problem-solver, well versed in computers and new technology seeking a challenging position that would use strong creative abilities to train, develop, speak and inspire. Possess effective communications skills and the ability to relate with and train persons of all backgrounds and demographics. Have an educational background in applied science, mechanics, and mechanical theory. In addition, strong management experience with individual and multiple employees. Possess proficiency in leading, maximizing efficiency, cutting costs, and customer relations. Creative mind and ideas allows for strong problem solving abilities and the ability to think out of the box.
SUMMARY OF QUALIFICATIONS
Expertise encompasses all phases of internal and Field Service support and reports including: Invoicing, labor distribution, contract, billable and warranty service report processing, expense, accounts payable, parts orders, warranties, repairs, maintenance orders and related documentation.
Effectively provide administrative as well as hands on support to Team, Branch Managers, Regional Managers, Operations Managers, Directors and Vice Presidents.
Extensive customer contact in troubleshooting, and resolving problems pertaining to invoicing, service disputes or service contract renewals.
Excellent with all Microsoft products including but not limited to Office Word, Excel, Power Point, Office Access and Windows Operating System. Excellent with IBM Client Access (AS400) and Citrix Receiver (Ramco). Intermediate Knowledge on Apple and Linux.
EXPERIENCE
REGIONAL BILLING MANAGER
2014 – 2016
Essex Crane Rental Corporation, Arcola, TX.
Provide administrative/hands on support to Regional Operations Manager, Vice President of Operations, Vice President/General Manager of the Gulf Region and Senior Upper Management.
Monitor and ensure process of billing, invoicing, service, parts and purchasing activities for the Gulf Region. Improved rental repair revenue.
Conduct opening and closing of in house work orders, parts, purchases, and invoices for field repairs as well as yard (inventory) repairs. Improved work order processes.
Maintain Return Authority log encompassing credit, inventory and repair exchange inventory, and issue or monitor credits to service customers.
Audit travel and expense reports, process general vouchers, and hours for payroll.
SERVICE MANAGER
2011 – 2014
Essex Crane Rental Corporation, Arcola, TX.
Provide administrative and hands on support to Branch Manager, Regional Maintenance Manager, Regional Operations Manager, Vice President of Operations, Director of Operations and 4 Field/16Shop Service Technicians servicing the general and industrial crawler crane market in the Texas, Louisiana, and Oklahoma areas. Train and supervise assisting personnel.
Monitor all service and parts related operations, including running all reports, ordering parts, delegating job responsibilities, dispatching field repairs, and maintaining and monitoring Field Service Technician repair activity.
Involved in daily contact with customers to troubleshoot and resolve problems pertaining to billing, unpaid invoices, excessive charges or short payments, warranties, service contract renewals, and other service-related matters while maintaining good customer relations.
Generate and maintain service-related and quotation correspondence. Process contract proposals, parts proposals, purchase orders, and parts inventory. Prepare warranty documentation to ensure maximum return on covered repairs.
Maintain Return Authority log encompassing credit, inventory and repair exchange inventory, and issue or monitor credits to service customers.
Audit travel and expense reports, process general vouchers, and hours for payroll.
SERVICE MANAGER
2004 - 2011
United Rentals, Houston, TX.
Provide administrative and hands on support to Regional Maintenance Manager and 6 Service Technicians servicing the general and industrial market in the Houston and surrounding areas. Train and supervise assisting personnel.
Monitor all service and parts related operations, including running all reports, ordering parts, delegating job responsibilities, dispatching field repairs, and maintaining and monitoring Field Service Technician repair activity.
Involved in daily contact with customers to troubleshoot and resolve problems pertaining to billing, unpaid invoices, excessive charges or short payments, warranties, service contract renewals, and other service-related matters while maintaining good customer relations.
Generate and maintain service-related and quotation correspondence. Process contract proposals, parts proposals, purchase orders, and parts inventory. Prepare warranty documentation to ensure maximum return on covered repairs.
Maintain Return Authority log encompassing credit, inventory and repair exchange inventory, and issue or monitor credits to service customers.
Audit travel and expense reports, process general vouchers, and hours for payroll.
SHOP FOREMAN
2001 - 2003
United Rentals, Houston TX.
Identified and made recommendations for process improvements.
Oversaw the implementation of organizational policies and procedures.
Monitored the performance of personnel to ensure a productive work environment.
Managed shop technicians training. Setup job specific training to allow for their opportunity to advance.
Motivated employees to achieve personal goals and to consistently meet expected quotas.
Built a teamwork environment that encouraged hard work and collaboration.
Ensured workflow efficiencies, customer service excellence, and quality assurance.
SERVICE TECHNICIAN
1995 - 2001
United Rentals, Houston TX.
Inspect, maintain, repair, and overhaul a variety of earthmoving, construction and related heavy equipment. This includes: tractors, loaders, dozers, compressors, skid steers, reach lifts, and multiple other construction equipment, as well as most automobiles, light trucks etc.
Inspect, maintain, repair and overhaul a variety of gasoline, diesel, hydraulic, pneumatic and natural gas fueled equipment and automobiles.
Perform very minor welding as required to repair and/or replace damaged parts and components, to repair cracks, and to replace and hard face ground-engaging tools, cutting edges and bits.
Inspect, maintain and repair gasoline, diesel and alternatively fueled engines; diagnose and repair electronic engine controls and emission control systems.
Inspect, maintain and repair power train components such as transmissions, transfer cases, and final drive systems.
Inspect, maintain and repair undercarriage components and track drive systems.
Inspect, maintain and repair hydraulic systems and components, such as pumps, valves, and motors.
Fabricate and replace hydraulic hoses.
Inspect, maintain and repair hydraulic and air brake systems and components, perform related machine work as required.
Diagnose and repair electrical circuits; troubleshoot and replace electrical and electronic components.
Operate and test emergency generators, perform scheduled load bank testing.
Operate a large (20,000 pound GVW) service truck with a hydraulic crane, and 2,500-gallon fuel tanker truck.
Operate shop equipment and machine tools such as pedestal grinders, power hacksaws, drill presses, battery and charging systems testers, emission analyzers, welding and cutting equipment, and other common construction and automotive shop equipment.
Utilize a fleet management software application to generate work orders, post labor hours and work order comments, and to review equipment repair histories.
SEISMIC SOURCE TECHNICIAN
7/90 – 12/94
Western Geophysical, Houston TX.
Shift leader responsible for crew. Fixed and repaired components of seismic source (1,800 PSI air guns).
Inspection and overhaul of components including main components, electrical problems, instrument repair, operation, and air supply.
Monitored instruments, gauges, and power supplies. Became adept at repairing more complex and integrated systems, such as computers and application specific hardware and software.
SPECIALIZED TRAINING
• 3-16 CPR and First Aid Training at Essex Crane rental Corp Arcola, TX
• 7-11 Forklift Operator Certification. Renew every three years.
• 4-10 OSHA 10 hour
• 7-08 Forklift Training Instructor. Expired
• 11-92 Completed Advanced Marine Fire Fighting in New Orleans LA.
• 8-89 Attended Saab School for Advanced Electrical at Technical Training Center in Chicago, IL.
• 5-89 Attended Technician Training at Saab training facility in Dallas, TX.
• 5-89 thru 8-10 Multiple construction equipment and automotive repair certifications and acknowledgments throughout 21 years of experience.
• Former Safety Officer
SPECIAL SKILLS
• Speak German.
• Computer building and repair.
EDUCATION
San Jacinto Jr. College
Pasadena, TX.
Associate of Applied Science 5 - 92
Major: Automotive Technology
PROFESSIONAL REFERENCES
Brad Walker – Operations Manager, United Rentals Houston, TX. 281-***-****.
Troy Jordan – Regional VP of Operations, Essex Crane Rental, AL. 205-***-****.
Mike Munson – Regional Operations Manager, Essex Crane Rental, TX. 832-***-****.
PERSONAL REFERENCES
Personal references will be available upon request.
Contact this candidate