Sales and Customer Service.

Nicole Gonzalez

*** ******** ******, ******, ** *7036 646-***-**** *.*************@*****.***

Objective

Motivated and ambitious professional looking to expand my knowledge of customer service, and clerical work.

Education

DIPLOMA JUNE 2008 JAMES MADISON HIGH SCHOOL

ASSOCIATES JUNE 2015 BERKLEE COLLEGE OF MUSIC

Major: Interdisciplinary Music Studies

Skills & Abilities

•COLLABORATIVE TEAM PLAYER

•SALES EXPERTISE

•INVENTORY MANAGEMENT

•TEAM PLAYER MENTALITY

•TIME MANAGEMENT ABILITY

•ENTHUSIASM

•ACCURATE MONEY HANDLING

•DOCUMENTATION FAMILIARITY

•VERBAL/WRITTEN COMMUNICATION

•ANALYTICAL ABILITIES

•COMPUTER PROFICIENCY

•CUSTOMER SERVICE MINDSET

•FILING MANAGEMENT

•STRONG PROBLEM SOLVING

•SELF-DIRECTED

•HIGH CUSTOMER SERVICE STANDARDS

•CONFLICT RESOLUTION PROFICIENCY

•DEDICATED TO PROCESS IMPROVEMENT

•STRONG PROBLEM SOLVING ABILITY

•ACTIVE LISTENING

•PROFICIENT IN MICROSOFT WORD, MICROSOFT EXCEL, AND MICROSOFT POWERPOINT.

Experience

SALES REPRESENTATIVE SPRINT FEBRUARY 2013 – APRIL 2014

Gained knowledge of store products, pricing, and services offed by Sprint.

Actively greeted customers using the Sprint guest process.

Proactively sold products while demonstrating how to use them.

Showed responsibility to enforce all control processes and procedures.

Assisted in keeping an overall neat and clean appearance of the store.

Consulted PCS service plans and features informatively.

Provided excellent customer service to all store guests.

INTERN YOUNG ADULT INTERNSHIP PROGRAM MARCH 2015 – JUNE 2015

Work readiness Program training.

Obtaining necessary skills needed to work professionally to enter the labor market.

Engaging in short-term intervention to connect to sustainable employment or educational and training opportunities to advance my career potential.

Completing 75 classroom hours, training to establish basic work readiness skills.

Completing 275 hours of hands on training in a local business to utilize my gained professional work readiness skills and apply them to my future career path.

Completed internship hands on training at College of Staten Island.

Assisted staff with making copying, filing important paperwork, faxing, sending emails.

Responsible for providing a friendly atmosphere for clients.

Greeted staff as they entered the facility.

TELEMARKETER ROC FUNDING GROUP JUL Y 2015 – SEPTEMBER 2015

Developed lists of prospects from city and telephone directories and other public records.

Calls prospective clients in designated market area to qualify leads and explain type of services offered.

Processed client orders and updated client information in computer database system.

Followed up with clients to assure satisfaction, respond to queries, gained the clients interest in further services, and solved or referred problems.

Maintained phone time or sales quotas as determined by management.

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