Customer Service Manager

Rose Olkiewicz

920-***-**** (C) ****.*********@*****.***

Executive Summary

Experienced and motivated professional with strong leadership and relationship-building skills. Focus on the details of day-to-day operations, administrative responsibilities and a work environment filled with dedicated and committed team players.

Professional Experience

Follett Higher Education Group October 2005 to March 2017

Store Manager, Ripon College Bookstore

Manage and supervise store personnel to include recruiting, interviewing, hiring, training and salary and performance review of all store associates.

Maintain excellent customer service standards to a diverse customer base including faculty, staff, students and the college community.

Prepare and implement detail plans for associate schedules and hours, budgets, floor plans, RUSH and buyback.

Prepare annual budget allocations. Analyze financial data such as mark-ups, mark-downs, receivables, payables, cash management and write-offs to determine store and department performance. Use management reports to evaluate unfavorable categories and implement course of action to correct any deficiencies.

Perform all functions related to course material adoptions for the fall and spring semester. Responsibilities include contacting the faculty to secure the textbook information for each course, analyzing the enrollment figures and past history to order the appropriate quantity of textbooks, shelving and selling the materials

University of Wisconsin-Green Bay January 2005 to October 2005

Financial Specialist II

Verify, code, document and reconcile receipts to the proper university accounts using the University’s automated financial accounting system, automated student administration system and electronic spreadsheet and word processing software.

Recruit, interview, hire, train, schedule and supervise cashiers.

Jostens, Inc. October 1999 to January 2005

Sales Associate

Promote and sell Jostens’ product lines to students at various colleges and universities throughout Wisconsin and Illinois. Products include class rings, graduation announcements, cap and gowns and diploma frames.

Oshkosh Area School District July 1995 to October 1999

Elementary School Secretary

Provide a warm and caring office environment for the students, staff and parents of the Webster Stanley Elementary School community.

Provide administrative support to the Principal and staff, and maintain student database files.

Creative Forming, Inc. June 1992 to July 1995

Customer Service Representative

Work as a Project Manager on a cross-functional team consisting of Sales, Customer Service, Purchasing, Engineering and Production to oversee new product development from inception to shipment of product.

Customer Service responsibilities for customers such as Proctor & Gamble, Keebler, Presto Products and Perseco.

Education

Marian University May, 2010

Bachelor of Business Administration

Fond du Lac, WI

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