Customer Service Sales

MARIO ROGER

* ******* ****, ********, ** ***** H: 516-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Conscientious Assistant Manager effective at managing and leading teams, managing store operations and promoting

merchandise to increase store profits. Dedicated to hiring top-notch sales associates and assuring that store operations

run smoothly. Organized and effective at encouraging staff cooperation and productivity. Leverages financial and

marketing education to make smart purchasing and merchandising decisions. Focused on maximizing productivity and

increasing customer base. Believes exceptional customer service is essential to retail success.

SKILLS

Store displays Strategic thinker

Customer relations Excellent customer service skills

Bank deposit procedures Hourly shift management

Detail-oriented Personnel development

POS systems Merchandising

Opening and closing procedures Goal-oriented

Staff training and development

WORK HISTORY

Front End Manager/Ethnic Food Purchaser, 09/2016 to Current

North Shore Farms – Glen Cove, NY

Resolved and handled all customer service issues

Handled scheduling for front end departments

Assumed all opening and closing managerial duties

Built and constructed displays to coincide with seasonality, and merchandising opportunities

Purchased ethnic foods from third party brokers on behalf of the company for all stores

Maintained sanitation standards for front end and overall store

Analyzed food trends for store merchandising opportunities

Improved efficiency of personnel

Trained and developed new associates on POS system and key sales tactics.

Interviewed job candidates and made staffing decisions.

Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store.

Planned budgets and authorized payments and merchandise returns.

Generated repeat business through exceptional customer service.

Reordered inventory when it dropped below predetermined levels.

Instructed staff on appropriately handling difficult and complicated sales.

Examined merchandise to verify that it was correctly priced and displayed.

Implemented a new ordering process and identified poor work habits to improve process effectiveness.

Food Broker, 01/1989 to 09/2016

Goya Foods

Promoted and improved business and community relations

Solved customer inquires and complaints Recruited new clients on ongoing basis Re-organized product mix and

displays

Maintained inventory levels at profitable stance

Received and filled orders

Introduced new product lines to existing customers

Ability to analyze food trends and customer demographic/purchasing habits Developed new opportunities for

growth

Merchandised products in the end-users store

Updated knowledge about new product offerings

Promoted products and increased sales

Followed up with sources and sales leads.

Seafood Import Director/Purchaser Central, 01/1985 to 01/1989

AFEC International – Houston, TX

Planned and organized suppliers and distribution chain

Set-up processing plant in South America

Initiated time and cost studies in order to maximize savings and profits Improved efficiency of overseas personnel

Selected and sourced frozen and fresh seafood product lines Monitored distributor sales and developed new

opportunities for growth

Ensure delivery of product on schedule Handled the queries and resolved customer issues quickly

Prepared documents, tenders, requirements, reports and product proposals and price quotes

Processed and executed authorizations, executions, orders, credit memo's and product substitutions.

EDUCATION

B.B.A. Degree: Business Administration-Marketing and International Business,

Hofstra University -

LANGUAGES

Bilingual in Spanish

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