Customer Service Insurance
Resume:
Lauren Summa Bosch
Las Cruces, NM 88011
***********@*****.***
Qualifications
Proven manager with many years of sales and marketing experience. Adept at managing all phases of projects from needs assessment to implementation. Passionate about quality and client satisfaction. Record of improving efficiency, customer service, and profitability through process improvement.
Professional Accomplishments
Sales & Marketing
Business and trade development for the Canadian Department of Foreign Affairs and International Trade
Managed an international ecotourism company, moving a 35-year old paper-driven company into the 21st century by purchasing and implementing a state-of-the-art client management system and increasing the sale of tours in a difficult economic phase by implementing creative marketing techniques and attending trade shows
Managed a nonprofit telephone service; purchased and implemented a state-of-the-art telephony system that allowed it to grow from a grass roots organization into a modern customer service provider, putting it in the running for a state-funded information and referral system
Successfully increased profits of emergency response system sales within the nonprofit agency which funded a major portion of the information and referral agency’s operations
Scouted locations, hired and trained staff, and audited workflow for a government contractor to the Bureau of Indian Affairs
Managed a staff of 20 underwriters and fraud investigator in an insurance call center. Created audit procedures and trained investigative staff for an insurance company, recovering thousands of dollars in premiums lost due to fraud
Successfully sold insurance products in difficult markets
Experienced exhibitor at trade shows and conventions
Experience working with diplomats, government officials, and C-level executives
Other Core Competencies:
Supervisory experience in customer service with groups from 6 to 30 employees, both in house and in remote locations
Technical writing (examples available upon request)
Grant writing and responding to RFPs
Have held CSIS (Canadian Security Intelligence Service) clearance and FBI secret clearance
Technical Skills:
SAP; Microsoft Office Suite; database management; SAGE; Lotus Notes; internet research
Employment History
Supervisor: Health Insurance-New York State of Health
Maximus, Inc., Albany, NY 1/2016-7/2016
Supervisor: Medical laboratory
Labcorp, Inc., Albany, NY 10/2013-12/2015
Trade Commissioner Assistant: International Business Development
Consulate of Canada, Phoenix, AZ and Houston, TX 9/2010-7/31/2013
Office Manager: Ecotourism
WINGS Birding Tours, Inc., Tucson, AZ 6/2005-6/2010
Director of Phone Services: Nonprofit Social Services
Information & Referral Services, Inc., Tucson, AZ 5/2003-6/2005
Customer Service Representative: Commercial Insurance
The Mahoney Group, Tucson, AZ 8/2002-5/2003
Quality Control Manager: Contractor to Bureau of Indian Affairs
Datacom Sciences, Inc., Albuquerque, NM 4/2001-8/2002
Investigations and Underwriting Supervisor: Personal Insurance
Reliance Personal Insurance, Tucson, AZ 9/1998-2/2001
Customer Service Representative: Commercial Insurance
Lovitt & Touché, Tucson, AZ 5/1992-9/1998
Insurance Underwriter: Commercial Insurance
CIGNA Property/Casualty Insurance, NY/PA 9/1979-7/1991
Education
Katherine Gibbs School, New York, NY
Business degree
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