Customer Service Management
Resume:
Dave Lemanski
********@*****.***
https://www.linkedin.com/in/dave-lemanski
Retail Operations Manager Team Leadership Professional
Seasoned retail professional with diverse management experience within the industry. Offer outstanding team leadership, behavioral management and conflict resolution skills. Possess strong organizational and interpersonal skills that have been proven to be effective in leading teams for success.
Core Competencies
Financial Reporting
Program Management
Budget Planning & Analysis
Conflict Resolution
Human Resources
Staff Management
Project Management
Vendor Relationships
Inventory Administration
OSHA Training
Sales Management
Strategic Planning
Professional Experience
Lowes’s, Burton, MI
Assistant Store Manager, 2005 – 2017
Managed overall store operations including customer service standards, staffing levels, and management reporting in a dynamic retail environment.
Key Contributions:
Supervised store staff of over 130 associates, conducted interviews, initiate hiring, administered termination, and coordinated training of new employees resulting in a decreased of employee turnover by 5-10% yearly.
Analyzed performance data to measure productivity and goal achievement resulting in targeted areas for cost reduction and program improvements that decreased store spending by 15%-20% below annual budget.
Streamlined a monthly financial budget of $150K and introduced process improvements that enhanced productivity.
Spearheaded the development of financial reports that aided in business decision-making processes.
Review inventory and sales records to prepare forecast reports, power point presentations for management and department budget meetings.
Analyze operating and financial statements for product profitability ratios to adjust merchandise marketing by evaluated weekly advertising, capitalized on sales promotion, streamlined display plans.
Restructured a front-end process, relocating customers online merchandise pickups to better serve customers increasing customer satisfaction surveys by 30%.
General Motors, Romulus, MI,
Software Technician, 2000 - 2005
Performed quality control and quality assurance testing on upcoming vehicle launches to validate that the developed software adheres to vehicle quality standards.
Key Contributions
Implement testing standards to deliver quality products and ensure customer satisfaction.
Identified and resolved problems in the operating systems when conditions fail to limit issues in the field.
Professional Certificates
Six Sigma Lean Black Belt Professional.
Six Sigma Black Belt Campion.
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