NANCY M. HAYDEN

***** ****** *****, ********, ********** 95070

aczpw8@r.postjobfree.com

408-***-****

INSIDE SALES / SERVICE SUPPORT RENEWAL SALES

Over seventeen years of inside sales, contract renewals and sales support experience. I’m very adept at managing deliverables in a high energy quick changing environment and establishing priorities to accomplish multiple tasks.

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Effective Negotiator Quotation /Custom Agreements Global Support Sales

Upsell/Reinstatement 3rd Party Sales (OM/OEM/Partner) Order Processing

Install Base Audits Prospecting Communication

P R O F E S S I O N A L E X P E R I E N C E

Infoblox – Contract 2015 –2016

Renewals and Install Base Specialist

•Manage the generation, validation, auditing, and management of all aspects of maintenance renewal for all Global regions.

•Coordinate with external parties and sales team to ensure renewals are renewed in a timely manner.

•Responsible for installed base updates and changes as required by the field and/or customer.

•Perform order entry process on specific renewals.

•Follow up on all renewals through the renewal process for data integrity.

•Respond to internal and external customer requests.

•Proactive and timely quote generation and follow-up of quotes, to include maintenance renewal research.

•Communicate and collaborate with contracting agencies, resellers, distributors, and end customers, as needed to ensure an on-time renewal.

•Perform ad-hoc inquires, as needed.

•Forecasting and tracking of customers and sales using Salesforce.

BD BioScience - Contract

Contract Service Renewal Analyst 2014 to 2014

•Accepts and ensure customer orders and signed agreements are in compliance with company policies and guidelines.

•Prepares margin analysis, quotations and contracts. Responsible for negotiating business and legal terms and conditions to customer(s) and/or company attorneys.

•Enters contracts into SAP R/3 and manages all customer interactions.

•Effectively engage with inter-company departments: Marketing, Engineering, Operations, Finance and Field/Sales Representatives.

•Primary liaison between Accounting/Credit, Legal and planning.

•Process and track return good authorizations for instrument, end of contract term and trade-ins.

•Participate in streamlining processes, procedures and ad-hoc assignments, to include following Environmental, Health, and Safety (EH&S) policies and procedures.

Dell 2013 to 2014

Senior Sales Analyst – Service Renewal Analyst

•Collection, review, reporting and provided administration support for services renewal quotes and agreements, for accounts targeted for Enterprise, Federal, APJ and EMEA regions.

•Manage and maintained all aspects of quoting and contracts for processing, to include reporting.

•Responsible for researching, updating all service bookings for completeness.

•Perform administrative duties to support entitlement, renewal research, quotes, follow-up and invoicing/audits

•Work closely with sales and order management.

•Responsible for customer entitlement approval and management

•Database tracking reports of pending products, deals, updates and forecasts.

NANCY M. HAYDEN 408-***-**** Page Two

Allied Telesis 2011 to 2012

Professional Services Inside Account Manager

•Prepare forecast reports for maintenance renewal quotes

•Create renewed quotations and software

•Track contracts non-renewal including reasons for cancellation.

•Manage and maintained support contracts while maximizing service revenues through renewing Net Cover Services, up-selling and reinstating maintenance support contracts.

•Prepared renewal quotations, pricing and software updates; also customize maintenance contracts

•Follow-up with customers and channel partners to ensure timely maintenance renewal and negotiate final close.

•Assist customers with professional services, warranty extension, Net Cover Service and other renewal queries on-site and remotely. Track contract non-renewal including.

•Maintain records of all Activity within Salesforce

Harris-Stratex Networks, San Jose, CA 2006 to 2009

North America Senior Sales Support Manager

•Coordinated interaction with sales managers to provide sales documentation and satisfy customer/channel partner requirements; prepare detailed quotations, distribute to channel partners as well as end customers

•Responsible for Post sales order issue resolution between Stratex and Customer/Channel partner

•Resolution manager of order conflicts for entire North America and Latin America sales sector; Coordinate field sales managers request within organization

E D U C A T I O N

Graduate, Abraham Lincoln High School

San Jose State University

Santa Clara Police Academy

Computer Skills: MS Office (Word, Excel, Access, Power Point, Outlook); Siebel, CRM, Focus, Salesforce.com, Oracle, SAP, QuickBooks

References are available upon request.

Contact this candidate