Customer Service Microsoft Office
Resume:
ANTONIO MARTINEZ
**** ********* **. *******, ** *7041
*************@*****.***
PROFESSIONAL SUMMARY
Bilingual Business Professional and Military Veteran with proven experience in the United States Army. Accomplished measurable results while leading teams in dynamic, fast - paced environments. Possesses a comprehensive background in Customer Service Strategic Planning and Policy Design and Implementation derived from conducting domestic and global operations in Iraq. Managed risk upon multiple lines to protect assets, property, and equipment while exceeding the expectations of senior leadership. Possesses extensive knowledge in Budget Management, Data Analysis and Training and Development. Recipient of multiple awards for outstanding performance and professionalism. Career supported by broad employment experiences and extensive coursework towards a Bachelor of International Business Degree.
Leadership / Supervision
Policy Implementation
Budget Management
Conflict Resolution
Strategic Planning
Training / Development
Quality Assurance
Bilingual / Spanish
Microsoft Office Suite
PROFESSIONAL EXPERIENCE
EXPRESS CORPORATE HOUSING- Houston, TX
2015-2017
Warehouse Manager
xzMaintains receiving, warehousing, and distribution
Controls inventory levels by conducting physical counts
Completes warehouse operational requirements by scheduling and assigning employees
Maintains warehouse staff by recruiting, selecting, orienting, and training employees
Supervise warehouse employees and oversee daily operations
Communicate with drivers to ensure efficient delivery of products
Manage customer service requests promptly and resolve issues quickly
SONIC DRIVE-IN – Houston, TX 2006 – 2013
Associate Manager
Organized stock and equipment, ordered supplies and oversaw building maintenance
Planned budgets to maximize profits and achieving sales targets set by upper management
Recruited new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling
Ensured standards of hygiene are maintained and that the restaurant complies with health and safety regulations
Ensured high standards of customer service are maintained
Implemented and instilled company policies, procedures, ethics in the Sonic team
Handled all customer complaints and inquiries
UNITED STATES ARMY – Various Locations 2001 – 2013
Cannon Crew Member & Human Resource Specialist
Assist on all human resource support matters
Oversight of all strength management and strength distribution actions
Responsible for the readiness, health and welfare of all soldiers.
Postal and personnel accountability support
Maintain emergency notification data
Operate self-propelled howitzers, ammunition trucks and other vehicles
Participate in reconnaissance operations
EDUCATION / CERTIFICATIONS
University of Houston Downtown
Bachelor of International Business – 2015
NOTABLE AWARDS
Purple Heart
Army Commendation Medal
Army Achievement Medal
National Defense Service Medal
Global War on Terrorism Service Medal
Global War on Terrorism Expeditionary Medal
TECHNICAL SKILLS
Software: Microsoft Office (2003, 2007, 2010)
Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook), SharePoint
Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8
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