Technical Support Computer
Resume:
Lawrence L. Mitchell
Lincoln, NE 68516
Home 402-***-****
Cell 402-***-****
**********@*****.***
MARCH 2002 to University of Nebraska - Lincoln
present Computer Support Technician
Technical support and security for over 500 assets in the Life Science departments that include Biochemistry, Biotechnology, Biological Sciences, Plant Science, Microscopy, and Protein Core facility. This includes hands-on network administration of data and web servers, email accounts via Active Directory, Windows & Mac desktop support, network security, disaster recovery, mobile devices, audio-video rooms, employee supervision, and budget monitoring.
Designed, purchased, and built our Dell rack server and backup system
Implemented an online Computer/Technology Support Request system
Was directly responsible for the Life Science department’s successful result from our first Computer Network Security Audit
Wrote and implemented department wide Computer Security policies and procedures (required by auditors)
Implemented the successful migration of all department email accounts to Microsoft Outlook/Exchange
MARCH 1997 to University of Nebraska - Lincoln
MARCH 2002 Computer Support Associate
Computer setup and repair. Printer setup and repair. Audio-video support.
Made recommendations on computer purchases.
JULY 2015 to Mitchell Computer Services
present On-the-side business providing technical support to home users and small businesses in
Lincoln and surrounding areas. Work includes computer setup and repair, virus
removal, printer setup, networking issues, point of sale (POS) setup and repair,
audio-visual setup and repair.
EDUCATION:
Mar 1998 Associate of Applied Science Network Management
Southeast Community College Lincoln, NE
May 1987 Bachelor of Arts Industrial Management
Doane Lincoln College Lincoln, NE
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