Customer Service Administrative Assistant

. JANET G. KOPECKY

*** * ********* ****

FLEMINGTON, NJ 08822

PHONE: 908-***-****

EMAIL: *******@*******.***

OBJECTIVE:

Self-motivated, enthusiastic administrative assistant – with proven office skills, personal communications skills and a demonstrated work ethic – seeks a new career opportunity with a success-directed organization.

SKILLS:

• Telephone, fax and e-mail communication

• Office Administration

• Transcription

• Microsoft Word/Works

• Excel

• Power Point Bookkeeping

• Document preparation

DEMONSTRATED STRENGTHS:

Well organized – willing to learn – fast learner – able communicator – strong on follow-through – relates well with co-workers, customers and management – meticulous worker – meets deadlines-punctual – solid work habits – good computer skills.

EMPLOYMENT:

September 2010-January 2017 Anthony & Company, Flemington, NJ

• Administrative Assistant-Customer Service

• Answer phones and direct calls-handle incoming company e-mails

• HR paperwork for new employees, application, life insurance and health benefits

• Handle payroll, keep track of employees vacation days, personal days and sick days

• Vertifore and Epic/Applied systems: Issuing payment for both Company Payables and Agency Payables

• Responsible for entries for deposits, Bank reconciliation and Direct Bill reconciliations

• Client invoicing – invoice, adjustments and client refunds – provide certificates of insurance

• Help -printing out policies and redirecting clients information to Client Service Professionals along with scanning, and filing

• Provide accountant with reports from Epic/Applied systems, Balance Sheet, Income Statement, Trail Balance and other reports

• Provide spread sheets for projects

• Contact for Epic/Applied logins and unlocking client information

• In charge of ordering supplies for the office and schedule all office repairs and computer tech support issues

March 2010-July 2010 Ikaria, Clinton, NJ (Temporary assignment – Regional Personnel Services)

• Receptionist – Greet incoming guests – make initial contact with the person they came to see by phone or e-mail

• Using Excel – keep tracking sheet of all incoming deliveries for FedEx and UPS – contact each individual about their delivery

• Sort mail and place in mail boxes – notify individuals who receive Certified Mail

• Answer in coming phone lines and direct them to the correct departments Assist with mailings – USPS and UPS

• Create Excel spread sheets for Field Employee, Facilities and Departmental contacts

October 2009-December 2009 Beacon Graphics, Branchburg, NJ (Temporary assignment – Regional Personnel Services)

• Billing Assistant/Receptionist

• Everest – Invoicing of Sales Orders, and Purchase Receipts

• Filing

2007-2009 Caregiver for 98 year old Grandmother

2002-2007 Good News Home for Women, Flemington, NJ – Business Administrator

• Handled payroll, health benefits and life insurance for employees

• Contact person for vendors, insurance agents and state grants

• Extensive experience in telephone customer service

• Responsible for all Quick Book entries, deposits and bank reconciliation’s

• Schedule and over-see quarterly state inspections

• Handle multiple phone lines

References available upon request

Contact this candidate