Customer Service Manager
Resume:
Resume Cover Sheet of Esaias Jackson:
I am submitting a resume for consideration for position openings listed on the marquee on the store property. My background has given me hands-on experience in multiple fields, post- secondary education, and prior military service that I believe would allow me to contribute to your organization’s overall goals and objectives.
You will see after reviewing the resume, that I have made numerous contributions to my present employer, my community, and also through service to my country, all of which allows me to be a valuable asset in any capacity that I function in. I believe to hold and have developed key talents:
Practical approaches obtained through training and mentoring
Having a keen sense of leadership and following protocols set forth
Administrative depth and tactile capability without diminishing quality
The ability to listen, learn, adapt, and apply ideas analytically through theories and concepts for autonomous, productive workmanship
I am enthusiastic about exploring opportunities with your company and look forward to hearing from you.
Thank you for your time and consideration in advance. Best regards,
Esaias N. Jackson
Esaias N. Jackson
5980 Princess Blvd, Birmingham, AL 35215 - 256-***-**** **********@*****.*** OBJECTIVE
To attain a position in a consumer based, technical field where I can utilize my leadership, managerial, logistical, customer service, and intrapersonal aptitude, being functional in any domain that is necessary. I also aim to be a productive and proactive employee, which will allow me to be an asset as an integral member of the business, fostering new skills with possibility for future growth. SUMMARY OF QUALIFICATIONS
I have obtained over 10 years of experience composed of working in consumer environments. This background extends from educational, retail, service-oriented, supply and materiel, retail, and technical emphasis. This also includes day to day interaction with faculty and staff, staging of commodities, dispersal of products and materials for usage and consumption. In conjunction with these particular fields I have acquired tactful and effective verbal and written communication skills, as well as telecommunication application, being fully functional in consumer rapport and retention, maintenance, and safety. I own the ability of functional logistical protocol and distribution management. Within this realm of employment I have also learned to be a competent, proactive leader in development, implementation, execution, and adeptness of required skills and knowledge. I am also able to establish and develop productive relationships with colleagues, staff, and customers at all levels, consistently. I am also a creative problem-solver with the ability to work through moments of difficulty and maintain a positive attitude in the process. My areas of proficiency and familiarity are, but are not limited to: Software Applications Miscellaneous
Windows 3x, 9x, ME, NT,
XP, 2003, Vista, Windows
7, 8, Office 2014
MS Word, PowerPoint,
Excel, Publisher, Office
Tools
Apple/Mac
Basic Hardware and
Language Skills:
Intermediate - Italian,
Spanish, French
USAFEMSA, FEDLOG,
DINAH, SARSS, ULLS,
TAMS
Basic OS Maintenance
Language Skills:
Basic - Japanese and
German
First Aid/CPR/AED Certification
–Exp. 2017
ServSafe Certification – Exp.
2017
EDUCATION
U.S. Army Medical Center and School – Fort Sam Houston, TX 98B10 (68W) - Medical Specialist : 10/1997-2/1998
U.S. Army Signal Center and School – Fort Gordon, GA 74C10 (25U10) – Record Telecommunications Center Operator/Maintainer: 01/1999-04/1999 Oakwood College – Huntsville, AL: Theology/ Secondary Education 08/2001-04/2004 U.S Army Reserve Course Training Institute – Decatur, GA 92A – Automated Logistical Specialist 01/2008-03/2008 Alabama A & M Univ. – Normal, AL: Secondary Ed/Eng 05/2004-5/2005; 08/2006-05/2007; 08/2010-08/2011 PROFESSIONAL EXPERIENCE
N.E. Family Branch YMCA – Birmingham, AL
Unit Leader/Camp Counselor/Bus Driver: 05/2013-1/2017; 05/2006-08/2006; 05/2008-10/2008
Delegate and conduct YMCA scheduled activities for Summer Day Camp and After School Academy
Development of weekly schedules and supervise mentor groups and team-building activities
Drive and Operate mini bus to field trips, training events, and other YMCA sponsored functions
Scheduling Sports Camp activities, Character Development, Teaching Assets, Field Trips, miscellaneous duties
HMS Host –Birmingham, AL
(Good People Brewing Company and Starbucks Coffee) Birmingham-Shuttlesworth International Airport Concourse Unit Manager: 12/2012-8/2013
Maintain current HMS Host Standing Operating Procedures (SOPs)
Operate within the guidelines of vendor licenses for food, alcohol, NSF, Dept of Health, and Birmingham Airport Authority
Supervise shifts, maintain accuracy of temp logs, inventory, and facilitate various positions for Bar, Kitchen, Server, Barista, including Guest Services
Maintain data logs for front and back of the house, MSDS, and employee attendance
Cash handling and Point of Sale Procedures, Money Drops for opening, mid, and closing
shifts
Scheduling, interviewing, spreadsheets, unit audits, labor reports
Data entry for time and labor reports, outlet reports, communication information to upper level management
Verifying vendor orders, accountability for in-store product and requisition orders
Miscellaneous duties pertaining to all of HMS Host units McDonald’s (CLP Corporation) – Centerpoint, AL
Shift Manager: 01/2012-12/2012
Shift manager for 2nd and 3rd shift crew personnel
Front Counter and Drive-thru order taking and Point of Sale
Kitchen food safety and data logging; Data entry and Processing, Running labor reports
Business Closing and Re-opening procedures with menu and meal transitions
Automated and manual troubleshooting; Customer service and recovery
Maintaining food safety, food cost, internal theft, order accuracy, quality, and service
Safety and Security of physical premises, Safe Control procedures, Register tills, and Vault
Drop validation for End of Shift deposits
Following guidelines for health, hygiene, and food codes and company policies
Communicating with upper level management, co-managers, and staff
Miscellaneous duties whether through delegation, teamwork, or autonomy Birmingham City Schools (Birmingham Board of Education) – Birmingham, AL Secondary School Title I Instructorr: 8/2008-8/2013
Facilitate instructional, disciplinary, and supervisory measures as a One-on-One for a student with an Individual Education Plan (IEP)
Facilitate lesson plans for the ACOS (Alabama Course of Study)
Assistance for students with General Studies
Documentation of behavioral reports and supplemental modification of assignments MILITARY EXPERIENCE
167th Theater Sustainment Command, SPO – Birmingham, AL: 09/2007-09/2008 1204th Aviation Battalion, Company B – Birmingham, AL: 09-2009-2010
Gross cataloguing, inspecting, and maintenance of automated and physical account of materiel
Categorized description of equipment/supplies Classes 1-10 (excluding Class 6),
Ordering, issues, storage, and filing by nomenclature and name given by Federal Logistics
(FEDLOG)
Process Department of the Army Forms (DA Form) and various other physical document registers
Delegation of authority, issuance, return for: initial issue, maintenance order/pick-up 20th Special Forces Group (Airborne) Support Company, DET 1 – Birmingham, AL: 09/1998-09/2001
Class leader in Advanced Individual Training (AIT) for other students in 74C10 class
Training and performance in basic hardware maintenance
Training and operation of Windows for computing data through routing and reception, processing and storing of electronic files from unclassified to secret messages by coded encryption
REFERENCES
Terri Harvill, Executive Vice President, Birmingham YMCA – 205-***-**** Micah Hudson, Childcare/Sports Program Director, Northeast YMCA - 205-***-**** Jackie Gordon, U.S. Air Force, Veteran/Birmingham Jefferson Transit Authority, 609-***-**** Howard Johnson, U.S. Air Force, Veteran, 713-***-****
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