Customer Service Supply Chain
Resume:
Mark A. Ramsey
Phone: 678-***-****
Email: ********@*****.***
https://www.linkedin.com/in/mark-a-ramsey-0803845a/
LOGISTICS CREDENTIALS
Accomplished team member developing effective logistics functions for multimillion-dollar projects. Advanced skills in coordinating tasks of several internal divisions’/external agencies’ mission to ensure rapid, accurate delivery of product and providing resources for plant readiness. A qualified professional with years of experience using multiple modules of Systems Applications and Products (SAP).
RELEVANT SKILLS
Achieved Systems Applications and Products Business Suite End User-Specifically my-SAP, Customer Relations Management, Supply Chain Management, Supplier Relationship Management and Product Lifecycle Management.
SAP functional skills in SRM, MM, FICO, BW
Utilization of Transportation Management System to enter freight invoices into database.
Winshuttle Scripting
Prepared Excel spreadsheets, pivot tables, charts and graphs for ad-hoc presentation
Performing ad hoc tasks as needed to provide support to Commodity Managers.
Hands-on experience providing recommendations based on analysis of discoveries and trends.
Data analysis and/or financial analysis, as well as wider applications; generalized problem-solving.
PROFESSIONAL EXPERIENCE
American Cancer Society, Atlanta Georgia January 2017 – February 2017
Contractor via Metasys Technologies
Supply Chain Analyst-Logistics and Materials Planning
Description:
Supply Chain Analyst responsible for capturing and analyzing materials requirements and planning for the anticipated demand of products and services related to ACS programs and events.
provide direct support to the Procurement team and Strategic Sourcing team by creating and implementing materials planning model(s) and logistical process improvements for both inventoried items and non-inventoried items and services.
Developed, validated and implemented commodity strategies aligned with business objectives
responsible for data management, analyzing performance, identifying problems, and developing recommendations that support Logistics management.
Problem solving driven by courses of action within the framework of management goals and standards.
Coca-Cola Refreshments, Atlanta Georgia January 2016 – October 2016
Contractor via Randstad Professionals
Procurement Reporting Coordinator-Parts Inventory Planning and Management
Job Summary:
•Responsible for the creation, manipulation and distribution of standard and non-standard reports out of SAP.
•Transactional Procurement (e.g., conversion of requisitions to purchase orders, maintaining purchase information records, requesting SAP material creation/extension).
•Database Management (e.g., WinShuttle support Database, Excel spreadsheets, etc.).
Routine data analysis (e.g. open PO's, good receipt exceptions, system reconciliation), report generation and miscellaneous/ad hoc tasks, as determined by direct manager.
Coca-Cola Refreshments, Atlanta Georgia June 2015 – December 2015
Contractor via SpectraForce Technologies
SAP Analyst-Procure-to-Pay Operations
Job Summary:
•Pricing updates and Source List creation in SAP systems
•Ensure timely and accurate billing, reporting and collection of a variety of products and services.
•Transactional Data analysis.
•Work on billing adjustments – credit memos, debit memos and re-bills.
•Metrics tracking and reporting.
Interactive Communications, Atlanta, Georgia May 2014 – January 2015
Partner Billing Specialist-Finance
Responsibilities:
•Ensure timely and accurate billing, reporting and collection of a variety of products and services.
•Process all partner billing functions – including billing for promotions, card production, advertising and wireless, gift card, financial services fees in accordance with contracts and agreements.
•Work on billing adjustments – credit memos, debit memos and re-bills.
•Proficient knowledge of Oracle Financials 11i.
Georgia Pacific, Atlanta, Georgia January 2014 – March 2014
Contractor via Encadria Staffing
Accounting Specialist-AP Governance
Noteworthy Tasks:
•Assisting coordination of Records and Information Management (RIM) review.
•Preparing batches of invoices for data entry-scanning and uploading documents into SAP.
•Clearing up payables issues and researching customer accounts.
•Verifying invoices and requisitions for goods and services.
Novelis Corporation, Atlanta, Georgia June 2013 – December 2013
Contractor via Express Specialized Recruiting Group
Supply Chain Coordinator-Recycling
Key Job Functions:
•Ensure the process for movement of scrap from generation point to the use point.
•Address SAP received weight queries, SAP/MPS/NUBC weight discrepancies, Sales order entry, including but not limited to price adjustments in SAP.
•Rescheduling “missed” customer deliveries and booking appointments-assisted with open purchase order items, including but not limited to current vendors as well as tollers and tolling locations.
•Work with 3rd party suppliers, the logistics providers, and the receiving Novelis manufacturing sites to overcome barriers to the planned movement of scrap metal.
Coca-Cola Refreshments, Alpharetta, Georgia July 2011 – September 2012
Contractor via Randstad Staffing
Account Coordinator-Customer Service Operations
Function Specific Activities include:
•Creating and maintaining partnership with Customers, Sales and third party service providers.
•Coordinating install and removal of Fountain equipment.
•Troubleshooting local market customer equipment service requests.
•Sourcing equipment availability.
•Executing equipment Orders using Central Service (AS400).
•Responding to miscellaneous Fountain dispenser, service requests.
•Communicating service issues with various associates in Customer Service Operations.
EDUCATION
Miami University-Oxford, Ohio
Political Science (Pre-law)-College of Arts and Sciences
VCIT Solutions, Inc.-(TargetIT Training & Career Mentoring)-Norcross, Georgia
SAP® Configuration-(ASAP- Business Processes in Sales and Distribution)
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