Customer Service Sales
Resume:
Dawnetta S. Crawford
Mableton, GA 30126
Phone: 216-***-****
Email: ********@*****.***
HIGHLIGHTS OF QUALIFICATIONS
Highly personable and qualified Customer Service Professional with over 4 years’ experience in customer relations, claims and sales processing, as well as call-center environment within retail and operation sectors.
• Strong analytical and problem-solving skills
• Outstanding written and verbal communicator
• Excellent attendance in school and work; dependable and hardworking
• Effective interpersonal and negotiation skills that foster positive energy
• Cooperatively work with others to produce and deliver exceptional work
TECHNICAL SUMMARY
Microsoft Word, Blue Vista, Excel, Power Point, Outlook, MAC OS, Windows
EDUCATION & CERTIFICATIONS
• Lakeland Community College, OH, 2012 (12 Credits Earned)
• University of Cincinnati, OH, 2014, Early Childhood Education (64 Credits Earned)
PROFESSIONAL EXPERIENCE
Costar
December 2015-Present
• Excel in an outbound research environment, making 400 dials per day to apartment communities across the United States.
• Collect availability, rental rates and other key data points as a secret shopper while balancing productivity and quality.
• Assist with special projects to help alleviate the abundance of work in other departments of the company.
S.P. Richards (Temp CSR)
June 2015-November 2015
• Complemented the sales team with knowledge of special orders.
• Improved workflow for office by implementing ways to process orders, returns, and shrink control accordingly.
• Monitor and coordinate invoicing and shipping functions
• Coordinated with shipping and accounting department for easy workflow processing.
Rooms To Go (Office Assistant)
August 2014- June 2015
• Demonstrated capacity to manage and coordinate administrative processes which improve organizational efficiency.
• Answered phone calls, handled queries and directed to appropriate staff member
• Addressed incoming customer inquiries and offered productive solutions to their problems that increased customer satisfaction.
• Consistently met and exceeded department goals and objectives (audits)
• Work closely with Order Control, Sales and Accounting departments to ensure accuracy and highest levels of customer satisfaction.
• Tracked sales data and maintained customer purchase histories
• Monitor and coordinate invoicing and shipping functions
• Maintain records, reports and confidential documents
Sweet Allure Desserts LLC (CEO)
February 2010 - August 2014
• Put together business plan
• Strategically marketed for brand building
• Funded 100% of the company startup
• Managed inventory and controlled cost
• Gathered raw materials to bake and decorate pastries
• Ensured that pastry equipment meets health and safety regulations
• Created new recipes and innovated menu
Contact this candidate