Customer Service Technician
Resume:
Scott D Dingman
Columbus, OH USA 43209
*************@*****.***
SUMMARY OF QUALIFICATIONS
Over 20 years of technical customer support experience with in-depth expertise in installation, maintenance, and diagnostic repair of electronic, electro-mechanical, photo electric, and robotic systems. A demonstrated ability to learn and implement new technology concepts to enhance troubleshooting and repair of system applications. Excellent communication skills acquired through progressive experience working in multi-team environments.
WORK EXPERIENCE
Xerox Corp, Columbus, OH
VALO Technician
Custom built and configured printers and copiers to fulfill large quantity customer orders. Responsibilities include installation of hard drives, memory, fax modems, card readers and appropriate software and firmware. Validate all configuration parameters. Compile process and shipping documentation.
Alliance Data, Columbus, OH
Technician
2015 - 2017
2007 - 2013
Preventative Maintenance, operator support, and repair of Pitney Bowes series 11,12 and FPS Mail Inserting systems and Bell and Howell Mail Sorting machines. Maintained and repaired building systems including trimvac, shredder, air compressors, wrappers, and banders.
OCE Printing Systems /Siemens-Nixdorf, Columbus, OH
Digital Technician 4
1992 - 2007
Preformed installation, preventative maintenance and 24/7 customer support of high speed continuous and cut sheet laser and LED printers, pre and post paper processing equipment and PC based print servers.
Storage Technology Corporation (StorageTek), Columbus, OH Senior Customer Service Engineer
1980 - 1992
Preformed installation, preventative maintenance and 24/7 customer support of IBM mainframe sub-systems. Including solid state memory, high speed disc, magnetic standalone and robotic tape. Also maintained laser, LED, and impact printers, card readers and punches and 4300 series IBM computers.
ADS Systems, Columbus, OH
Electronic Technician
1978 - 1980
Component level bench repair and customer site repair of Apple II PC's, Sharp Desktop Printing Calculators, and Sharp master/slave bank teller machines.
Central Ohio Typewriter Company, Columbus, OH
Technician
1977 - 1978
Preformed customer site and in shop typewriter repair.
EDUCATION
DeVry University Columbus, OH
Electronics Technician Diploma
1977
CERTIFICATIONS
A+ DOS/ Microsoft Windows service technician
Six Sigma green and yellow belts
ISO9000/9001, ISO14001 and ISO18001 certified
FORMAL TRAINING
Alliance Data
Pitney Bowes FPS series Mail Inserting machines
Oce Printing Systems
NDY Series printers
NDX Series printers
Page Stream Series printers
Vario Stream Series printers
Vario Print Series printers
PC driven Inline print servers
Strolfers, Hunkler and RSI pre and post paper processing systems
Storage Technology Corporation/Siemens-Nixdorf
3400,3600,4500,4600 series tape drives and automated robotic systems.
1500,3000,5000, series impact printers
8300,8600 and 9000 series disc drives and controllers
Regional Specialist for onsite hardware and firmware retro-fit and support for 3000/5000 impact printer upgrade
Siemens/Nixdorf 2100 and 2200 series laser printers
ADS Systems
Apple II PC's
Sharp Bank Teller Machines
Sharp Desktop Printing Calculators
REFERENCES
Greg Keathly Matt Burkett
(H) 614-***-**** (H) 740-***-****
(W) 614-***-**** ********@***.*****.***
****.*******@************.***
Jim Donaldson Darryl Ward
(W) 614-***-**** (H) 614-***-****
(C) 740-***-**** Supervisor, Xerox Corp.
***.*********@********.***
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