Customer Service Representative
Resume:
Jacqueline Pierce
**************@*****.***
Summary:
Customer service professional with the ability to excel in multi-faceted work environments. Utilize excellent organizational and communication skills, while being afforded the opportunity for advancement.
Experience:
Alorica, Fredericksburg, Virginia
Customer Service Representative, May 2016 –Present
Call center environment responding with oral communications.
Receive inbound calls only.
Control resources and utilize assets to achieve qualitative and quantitative targets
Working knowledge of customer service software, databases and tools.
Advanced troubleshooting and multi-tasking skills
Educate customer about the benefits of xfinity product.
Anthem Blue Cross and Blue Shield, Richmond, Virginia
Customer Service Advocate II, February 2008 – March 2016
Receive inbound calls and paper/electronic claims from members and providers.
Excellent oral/written communication, interpersonal and organizational skills.
Experience in providing customer service support
Applies knowledge of policies and procedures, products, legislation and claim workflow.
Pinnacle Inc., Richmond, Virginia
Customer Service Advocate, October 2007 – February 2008
Call center environment responding with oral/written communications.
Educate potential member about insurance benefits offered by their employer under consumer driven health plans.
Customer service orientation
Job housed in Richmond, but temp service HR department is in Houston, Texas.
Forced Group Inc., Richmond, Virginia
Customer Service Representative, Collection October 2005 – September 2007
Call center environment using the Noble system, received inbound calls
Made outbound calls for collection and insurance that was housed in office.
Quoted HIPPA and Medicaid for the state.
Working knowledge of customer service software, databases and tools
OSI Collections, Ashland, Virginia
Account Representative I, December 2004 – October 2005
Outbound/inbound calls
Collected past due accounts
Ability to think strategically and to lead
Implemented computer application (word processing, computer software, etc.)
Crusader Cash Advance Petersburg, VA
Loan Officer, Customer Service Representative May-2004- December-2004
Computer input and settlement maintenance of files.
Daily banking responsibilities.
Credit investigation and inquiries.
Take ownership of customer's issues and follow problems through to resolution.
Walmart Super Center,Richmond,Va
Customer Service Manager/Service Desk September 1994- April 2004
Responsible for over 30-40 employees.
Ability to schedule and manage workload
Assisted customers with purchase using cash register, responsible for making sure all customers needs have been met
Improve customer service experience, create engaged customers and facilitate organic growth
Education:
Southern New Hampshire University, Manchester, New Hampshire
Health Administration, August 2015 - Present
John Tyler Community College, Chester, Virginia
Social Work Studies, August 2008 - December 2014
Certification
Parent of Education Advocacy Training Center, Irvington, Virginia
Parents of Collaborative Leader, 2015
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