Customer Service Data Entry

ANGELA WILLIAMS

***** ****** ** *** ***

San Antonio Texas 78233

Email **************@*****.***

Cell 210-***-****

OBJECTIVE

Seeking a professional opportunity with a reputable company that can capitalize on my years of experience in data entry, customer service, clerical work

WORK HISTORY

ACS, A Xerox Company 6/2012- 2/2015

Inbound Customer Service

• Take inbound calls for State Benefits and Government Benefits

• Assist cardholders with checking State and Government benefits availability

• Assist cardholders and researching transaction and disputes on accounts

• Submit and check status of disputes

Coastal Transport 3/2009-5/2010

Rater/Data Entry Clerk

• Compute fees, charges, prepare invoices for billing

purposes

•Compute cost, calculate rates for good service and shipment

Alliance Bernstein 6/2008 - 9/2008

Inbound Customer Service

• Temporary position through Kelly Services Staffing

• Responsible for taking inbound calls and providing customer service to shareholders and financial advisers

• Responsible for assisting callers with basic account inquiries on 529 accounts

• Process 529 qualified withdrawals

MMC Group 5/2003 - 11/2007

Data Entry Clerk

• Processed child support payments for the state of Texas

• Used ten key to process check amounts

• Completed research for non-receipt of checks

DATA ENTRY SKILLS

• Alpha key strokes - 12000

• Numeric key strokes - 14500

• IPH - 320-360

• WPM - 35-42

TECHNICAL SKILLS

Software

• Lotus Notes

• Windows

• MS Word and Excel

Hardware

Dell

Apple

HP

EDUCATION

Providence High School San Antonio, Texas High School Diploma 05/95

REFERENCES

Available upon request

Contact this candidate