Customer Service Management

Dear Hiring Manager,

Please find attached my application for a suitable position in your organization. I am a dynamic and resourceful individual having over 25 years of varied experience in managing overall operations of the poultry farm and food and beverage outlets.

My career, so far, has enabled me to gain rich experience and exposure required to direct and supervise farm operations which include raising and breeding of chicken, maintaining farm machinery and buildings. I possess thorough knowledge of egg-laying processes, disease management, workplace health and safety requirements, and improve the production of chicken. My other strengths include effective operational and people management skills essential to coordinate, organize and implement activities of farm workers to optimize production efficiencies, train them on improved poultry farm practices.

I also have diverse experience in the hospitality industry, having successfully run food & beverage services which consist of scheduling food & beverage orders, checking on guest satisfaction, handling complaints and concerns of customers, and analyzing daily operations to find ways to increase revenue and minimize costs. I can also provide my skills and expertise in terms of managing and promoting business, inventory, budgeting and forecasting, staff and payroll in order to increase productivity and uphold quality standards.

With the help of excellent communication, organizational and customer service skills, I am sure to make significant contributions to the team.

My résumé is enclosed for your consideration. Should you have any questions or wish to schedule an interview, please do contact me at +91-942*-***-*** / +91-810*-***-***. I look forward to hearing from you soon.

I appreciate your time and consideration.

Sincerely,

Parminder Singh Sokhi

PARMINDER SINGH SOKHI

Chhattisgarh, India

Mobile: +91-942*-***-*** / +91-810*-***-***

Email: *********@*****.***

LinkedIn URL: https://in.linkedin.com/in/parminder-singh-sokhi-50a4a3138

Skype ID: *********@*****.*** Best time to call: 12:00 Hrs. – 18:00 Hrs. IST

SUMMARY

Dynamic and resourceful individual with over 25 years of experience in Poultry and Hospitality industries

Vast experience in poultry farm operations which includes egg-laying processes, feeding, watering, culling, disease management, equipment repairs and maintenance, supervising and implementing farm’s programs and procedures to ensure the overall health of the birds and increase production

Expertise in managing overall operations of the farm consisting of raising and breeding livestock and poultry

Strong organizational and planning skills essential to coordinate, organize and schedule farm workers to optimize production efficiencies and perform all required duties

Demonstrates a passion for providing outstanding guest/customer service, leading teams in planning and directing day-to-day operations of food & beverage services

Adept in managing guest relations, financial and personnel management, building relationships with the staff, and managing them at all levels

Creative, and exhibits the flair to evolve and implement successful revenue generating ideas

Ability to create a customer focused environment through training and development of staff

SKILL SET

Poultry Farm Management

Buildings & Equipment Maintenance and Pest Control

Implementing and Overseeing Programs and Procedures

Business Development

People Management

Training and Development

Restaurant Operations

Menu Planning and Budgeting

Quality Control

Guest Service Management

Up selling Products and Services

EDUCATION

Bachelor of Commerce from Pandit Ravi Shankar Shukla University, Raipur, India, 1996

ENTREPRENEURIAL EXPERIENCE

Royal Roger’s Rolls 2014 – Till Date

Anand Ahar Sweets and Snacks 2008 – 2014

Poultry Farm 1992 – 2008

KEY DELIVERABLES

Poultry Management

Direct, supervise, and manage farm operations which include managing feed, water and shed temperature

Manage barn chores including feeding and maintaining proper standards of hygiene and cleanliness

Monitor the health of birds and ensure timely implementation of all scheduled vaccines and medicinal programs with accuracy in dosage to poultry flocks

Maintain a high quality of bird health and follow all bird welfare procedures

Maintain financial and production records

Ensure timely repairs and maintenance of equipment

Maintain the cleanliness of buildings, equipment, and facilities on the farm

Maintain and update all farm data for livestock, production and health purposes

Provide training to farm workers and supervise farm activities from day one chick to a full production layer unit

Liaise with contractors and feed millers for procurement of poultry feed, farm machinery, and equipment

Hospitality Management

Lead the team in the supervision of all food and beverage operations of the hotel

Ensure the achievement of customer satisfaction and revenue

Evaluate levels of guest satisfaction with a constant focus on continuous improvement

Track trends and evolve ideas to widen the range and quality of food & beverages

Optimize sales and limit costs, identifying areas for action

Identify opportunities to promote F&B services and maximize revenue

Monitor performance of the team for accomplishment of assigned targets

Manage various financial activities including forecasting, planning, budgeting, purchase of equipment, recruitment of employees, and operations

Ensure adherence to procedures and policies for achieving guest satisfaction

Address and resolve customer's concerns

Monitor food quality and incorporate guest feedback to improve overall guest services

Conduct and supervise training and development programs as well as hiring of staff

REFERENCES

Available on request

Contact this candidate