Customer Service Data Entry

Eric A. Casillas Castillo

**** * ***** ** *** *** Homestead,Miami 33033

786-***-**** ************@*****.***

Customer Service Expert * MS Office "Power User" * Adept Written/Verbal Communicator

KEY SKILLS

Office Skills:

Telephone, Customer Service, Filing, Management, Executive & Administrative Support, Reports & Spreadsheets, Complaint Handling, Data Entry.

Computer Skills:

Word, Excel, PowerPoint, Access, Visio, Outlook, Windows Vista/XP

PROFESSIONAL EXPERIENCE

H&R Block

Rapidly solved problems and rebuilt client trust to prevent loss of costumers

Prepare taxes

Make calls for appointment

Excelled Costumer service

Restaurant,Don Maceta

Rapidly solved problems and rebuilt client trust to prevent loss of costumers

Take orders

Excelled Costumer service

Calmed angry customers,rapidly solved problems and rebuilt client trust to prevent loss of costumers

Wheels,Damar Auto Group,Hormigueros P.R.

Car Sales

Costumer Service

Rapidly solved problems and rebuilt client trust to prevent loss of costumers.

Supermarket Napo Velez, Mayaguez P.R.

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

Calmed angry customers,rapidly solved problems and rebuilt client trust to prevent loss of costumers.

Service to customers of delivery.

Delivery to costumers.

Wal-Mart, Isabella P.R.

Excelled Costumer service

Resolve costumers issues with efficiency

Merchandiser

Calmed upset/angry customers rapidly solved problems and rebuilt client trust to prevent loss of costumers.

Accounting

2011-2016 Pontificia Universidad Católica Mayagüez,PR

2009 – 2011 UPR, Recinto Mayagüez Mayagüez,PR

2009 -general courses Escuela Bilingüe Ramírez de Arellano Añasco,PR

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