Customer Service Front Office

Application cover letter

Please find the attached copy of my curriculum vitae being applied for a job vacancy in your organization I have a positive attitude to my work and enjoy working with different types of people. I am an interpersonal and highly motivated indivual.

I have experience working in a hospital and this background has given me the ability to work under high pressure. The position demanded a variety of different tasks outised of basic reception work and as a result I am willing to go above and beyond the required taks of a receptionist.

I have developed the skills - and more importantly, the sense of humor - to calm an angry customer, something very important in the hotel business. I am confident I can extend this experience to Hotel Reception.

I would be more than happy to wirj with your organazation Please contact me at the above address or phone number if you require any further details.

Yours sincerely,

Helen Takele

CURRICULUM VITAE

PERSONAL DATA

Name : Helen Takele

Nationality : Ethiopian

Date of Birth : 02,Aug,1993

Status / Children : Single / Non

Health / Smoker. : Excellent / Nonsmoker

Sex : Female

Email **********@*****.***

Mobile No :+974********,+251*********

PASSPORT : EP 1598614

Skype :helentakele1

OBJECTIVES

Over 3 years of Experience as a front office representative in front office department with a rich knowledge of all facets pertaining to the department. Possess excellent communication skills and knowledge, articulate and precise, with the ability to combine theoretical knowledge and practical approach. Excellent temperament to multi-task and coordinate various activities under high pressure.

SKILLS SET

●excellent written and spoken communication skills

●strong customer service skills

●a friendly and professional telephone manner

●the ability to adapt to different guests

●patience and tact

●the ability to stay calm under pressure and look after several things at once

●good problem solving skills

●the ability to use computerised technology

●Ability to deliver relevant and true information about company ongoing activities as per privacy norms.

●Highly skilled in greeting, registering, and assigning rooms to guests.

WORK EXPIERIENCE

Loss prevention department/key office receptionist.

Banana Island–GSS.

QATAR-DOHA June.20.2015 till Present.

DUTIES AND RSPONSIBILITIES

●Communication of messages, receiving phone calls, transferring calls, using judgment calls regarding nature of business and urgency of situation.

●Access control of all Island visitors.

●As a team to purchase maintains and monitor security cameras, alarm systems and other electronic surveillance equipment.

●Been able to work under maximum pressure 24 and being available whenever needed during off days as a requirement for flexibility at the island.

●Been capable to work amongst all shifts: morning, night and day.

●Exercising professionalism at all times and being vigilant in sensitive observation areas of the island like at the over water villas, lobby/reception and back of the house.

●Problem and conflict solving among both guests and hotel associates.

●Keeping the hotel premises safe at all times with a conducive environment

ACHIEVEMENTS

●Five star working experience.

●Guest relations at both managerial levels.

●Self-motivation & supervision.

●Good communication skills & telephone operations.

●Good use of excel sheets and data storage at work.

●Strong abilities to work in a multi nation environment.

●Handle multiple tasks at a given time.

PREVIOUS WORK EXPERIENCE

Receptionist

Haimi Appartment Hotel - Ethiopia.

Mar 2014 till jun 2015

DUTIES AND RESPONSIBILITIES

●Greet visitors warmly and make sure they are comfortable.

●Answer phones and operate a switchboard.

●Answer inquiries about company.

●Schedule meetings and conference rooms.

●Ensure reception area is tidy.

●Handle guest check-ins and check-outs appropriately

●preparing bills and taking payments and Handled payments through cash, cheks and credit cards

OTHER EXPEIRIENCES:

Reservation clerk.

Friendship International Hotel - Ethiopia.

Feb 2013– Feb 2014

DUTIES AND RSPONSIBILITIES

●dealing with bookings by phone, e-mail, letter, fax or face-to-face.

●Process all reservation requests from customers.

●Provide clerical support to the reservation staff.

●Change or cancel reservations at the request of customers.

●Answer and respond to customers on reservation inquiries.

●Provide reservation services to guests and visitors in a hotel setting.

●Maintain and manage a log book for reservation activities.

●Ensure fulfillment of needs and requirements of guests who obtained prior reservations.

●Instruct and communicate to guests, visitors and customers on corporate policies and regulations.

●Ensure comfort to guests and customers through reservation services

Receptionist.

Boston Day Spa – Addis Ababa

Ethiopia.

Jan 2012– Feb 2013.

DUTIES AND RSPONSIBILITIES

●Provide guidance to clients on the procedures at the spa

●Answer telephone calls and provide accurate information to clients

●Keep the reception area clean and conducive for clients as they wait for their turn to be attended too

●Introduce new beauty products to clients and educate them on their uses and benefits

●Keep clients updated on currently available promotions and discounts in services offered in the Spa

●Process payments from clients for services ordered from the spa

●Keep register of long and existing clients for them to enjoy benefits given to loyal customers

●Give appointments to clients on specific days

●Open and close the spa at the appropriate time

●Ensure that the front desk is clean and organized for free movement

●Assist in getting client feedback on level of services delivered in order to improve on service delivery

●Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments

●Receive customer complaints and feedback and direct them to appropriate offices for resolution.

ACADEMIC BACKGROUND

-SAINT MARIKOS PRIMARY SCHOOL CERTIFICATE- ETHIOPIA.

-MISRAK GOH SECONDARY SCHOOL CERTIFICATE -ETHIOPIA.

-IBEX - HOTEL AND TOURISM MANAGEMENT callage – ETHIOPIA.

-Next fashion design institutions- Ethiopia.

LANGUAGE ABILITIES

●ENGLISH

●AMHARIC

HOBBIES

●Reading books

●Listening music

●Fashion design

REFERENCE

AVAILABLE UPON REQUEST

Contact this candidate