Customer Service Insurance

Mohammed Hamad

******.******.*@*****.*** Alhofuf Eastern province Saudi Arabia +966*********

Pharmacist

Personal Information

Name : Mohammed Abd elhamied Elhaj Hamad

Nationality: Sudanese - passport p1511328expiry December 24th 2019.

Marital Status: Single

Professional Summary

Competentpharmacist licensed in 3 countrieswith track record of providingexcellent customer service in high-volume facility, serving an average of 250 patients per day with demonstrated versatility in adaptingto ever-increasing complexity in the healthcare industry. Committed to providingquality pharmaceutical care as an essential link in disease management.

Skills

Communication and interpersonal skills

Selling skills

Retail pharmacy procedure knowledge

Pharmacy automation

Medication InventoryManagement

Prescription drug interaction assessment

computing skills inwindows operatingsystems 7,8 and 10

Flexibility in scheduling

Conflict resolutionability

Adaptability and willingness todevelop newskills Languages

Arabic: Mother tongue.

English: Proficient (spoken &written).

Urdu/Hindi: Conversational.

Work September Senior History Pharmacist 2015 - Current Abr alsalampharmacy Saudi Arabia

Properly filled and dispensed an average of 250 prescriptions per day.

Efficiently managed drugand supply inventories.

Managed approximately 15,000 Saudi Riyals in cash sales daily.

Assisted otherpharmacy staff with drug inventory, purchasing, and receiving.

Regularly stocked shelves rotatedstock and checked for expired medications.

Effectively managed supply procurement and management processes.

Inspected drug storage sites, ensured monitoringdrug supply expiration dates and proper supply levels.

Receptively answered customer questions and helped locate desired items in the pharmacy.

Provided scientific diagnosis for the patients problems and advised themtomake lifestyle changes, take counter medications or toseek further medical consultation

Worked closely with Pharmacy Care Representatives (PCRs) in providingexcellent patient care.

Provided specialized services to help patientsmanage conditions such as diabetes, asthma, smoking cessation and high bloodpressure.

Displayed patient-oriented and comprehensive pharmacy services and pharmaceutical care.

Regularly checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.

Effectively prioritized tasks and organized workflowto increase efficiency.

Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure. Mohammed Hamad

June2013 June 2014

Pharmacist Omdurmanmilitary hospital Sudan

Properly filled and dispensed an average of 50 prescriptions per day.

Effectively resolved insurance rejections and other billing issues.

Supervised and performed controlled medicine dispensing.

Managed drugand supply inventories.

Performed technical processes required todispense medications to patients.

Correctly completed pharmacy paperwork and daily reports

Communicated regularly with physicians, nurses, insurance companies and managed care organizations

January2013 August 2014

Pharmacist Dar alfoadspecializedhospital Sudan

Effectively resolved insurance rejections and other billing issues.

Checked prescriptions for appropriate dosage, drug interactions, allergies and contra- indications before dispensingmedications.

Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure. July2012 July 2015

Performed countersales andmedicine dispensing.

Dispensed prescriptions, provided proper directions for use and re-checked for any drug interactions on a regular basis.

Assisted otherpharmacy staff with drug inventory, purchasing, and receiving.

Supervised cosmetics department.

Education

September 26th2011

Bachelor of pharmacy

Ribat National University - Sudan

March 17th 2013

Master of business Administration: Marketing

University ofMedical Science and Technology - Sudan Additional Information

Registered pharmacist at Sudanmedical council (2012)

Qatar Supreme council of health licensed pharmacist (2016)

Saudi commissionfor health specialties licensed pharmacist (2016)

IELTS certified English language user.

Driving License fromSudan valid through 2017.

Driving License fromSaudi Arabia valid through 2018.

Sudan tel. :+249*********, +249*********

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