Desktop Support Microsoft Office

MICHAEL D. FANCHER

SKILLS

A+ Certification

Desktop Support

Windows 7

Equipment imaging, setup and deployment.

Audio/Visual and Teleconferencing

Inventory management

WORK EXPERIENCE

*/**** – Current GTS-TS under Contract to the City of Dallas Dallas, TX

Desktop Support Analyst

• Maintained office desktop and printing equipment

• Supported Windows 7 and Microsoft Office suite

• Built several new images for custom deployments

9/2015 – 4/2016 Compucom under Contract to Cigna Healthcare Plano, TX

Desktop Support Analyst

• Supported Windows 7 environment running a mixture of proprietary and commercially available software

• Securely erase and reimage equipment per HIPPA requirements

• Support users in both office and remote/work-at-home environments

7/2014 – 8/2015 Compucom under Contract (Squire Patton Boggs, LLP.) Dallas, TX

Desktop Support Analyst

• Handled setup and support of both firm and personal mobile devices

• In charge of Conference Room equipment setup and maintenance/upgrades

• Administer Security Access card database

• Regularly provide after-hours on-call support for the entire firm

• Created Documentation for Power Outage Recovery

5/2013 – 6/2014 Dignity Health Merced, CA

Field Service Operations Associate/End User Services Technician

Technical Support

• Support Citrix applications, Active Directory, VPN, Microsoft Office Suite

• Setup/Troubleshoot desktops, laptops, tablets, printers, scanners

• Assist server team with backups and network maintenance

• New equipment – evaluate, image, setup and deploy for end users

Administrative Support

• Manage work-flow with BNC Remedy ticketing system

• Assist billing and coding departments with charges within Meditech – data entry, investigation, and correction

Achievements/Projects

• Rewrote Operations procedures

• Trained employees for Operations duties

• Continue support of Operations functions

11/2009 – 5/2013 Dell under contract to Dignity Health Stockton, CA

Data Center Operations Associate

• Performed nightly system batch operations.

• Managed backups at multiple facilities.

• Produced reports, operating multiple printers.

• Performed data entry duties inputting ER charges into Meditech.

5/2007 – 8/2007 Alliance Data Mail Services Dallas, TX

Print Operator

• Operated 5 High Speed Laser printers in high-volume production environment

• Xerox DocuPrint and IBM Infoprint Cutsheet and Continuous-form printers.

• Directed print via IBM Infoprint. Intensive multitasking.

8/2006 – 5/2007 The Republic Group Dallas, TX

Print Operator

• Print Operations via MVS Mainframe and Solimar Print Director.

• Operated Xerox 4635 High Speed Laser printer.

• Updated accounting and workflow-tracking spreadsheets

• downloaded/uploaded credit information.

• Trained for A+ Certification and AS/400 Operations via SkillPort Online Training Software.

12/2005 – 7/2006 Perot Systems Plano, TX

Data Center Operations Technician

• Computer and Print operations.

• Payroll generation.

• Operation of Pitney-Bowes Series 8 Inserter.

• Redesigned and maintainted Q.A. spreadsheets.

2/2003 – 11/2005 Infinity Insurance Company Irving, TX

Computer Operator I

• Nightly and Monthly Computer Operations procedures in an Oracle/NT environment.

• VTAM Mainframe processing.

• Training other Operators on new procedures.

• Inventory Management.

• Backup media storage and management.

• Complete overhaul of procedures documentation.

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