Manager Customer Service

Andre Blount (retired)

Phone: +1-609-***-****

*****.**********@*****.***

Summary

Results oriented senior level BioPharma professional with prior experience in both the automotive industry and US Army. Consistently displays both leadership qualities and core behaviors which embody premier Corporations placing a solid commitment on internal/external customer relationships, decision making, cultivating the right workforce, improving business outcomes and identifying key competitive benchmarks requiring investment. Core competencies: Operations Management, Program/Project Management, Supply Chain Management, Warehousing & Distribution, Change Management, Information Technology, Portfolio Management and IT Outsourcing. Strategic and tactical experiences include: Head of organizational units, IT Outsourcing transformation, Manufacturing Site closures, Acquisition integration and participation in Global/Confidential initiatives. Laser focused on meeting all stated objectives working horizontally across the organization resulting in benchmark operating success.

Director – Application Services Management

Bristol Myers Squibb

January 2015 May 2016 (1 year 4 months)

Responsible for the governance and monitoring of the BMS/Service Provider relationship specific to the Applications Support and Maintenance service stream which included Applications Development

Key IT areas include: Corporate – G&A, Commercial, Global Manufacturing & Supply, Core Application Technologies, Security, Procurement, and Finance

Additionally, Business Capability Manager for Service & Provider Enablement (i.e

IT Service & Document Management via ServiceNow

Adherence to Service Level Agreements

Monitoring of key Performance Metrics

Tracking of Issues resolution

Participation in Contract Management

Responsibility for Contract Compliance

Monthly Scorecard publication

Facilitation of bimonthly Applications Service Management Forum

Coordination of quarterly Applications Service Leadership commentary

Preparation of quarterly Balanced Relationship Scorecard commentary

Conduct visits to Delivery/Support Centers in Manila, Philippines

Development of Base Charge Adjustments

Development of Strategic Roadmaps

Execution of Project and Portfolio Management

Approval of Resource Authorizations

Savings tracking

Director – SAP Analytics

Bristol Myers Squibb

January 2012 December 2014 (2 years 11 months)

Responsible for SAP BW application development, support & maintenance related activities in support of the Global Procurement and Finance related business processes, metrics, reporting, audits, and financial closings

Additionally managed the overall BW technical architecture/platform including Supply Chain, Sales & Distribution and Manufacturing related metrics/reporting as well as technical upgrades/fixes

Managed 3 direct reports and approximately 50 on/off shore personnel

SAP Business Warehouse & BOE suite of applications and custom solutions

Transformation to advanced Analytics and Visualization capabilities via Tableau

Participation in the development of IT Strategic roadmaps

Development of Executive/Operational Dashboards.

Product Transfers, Director – Strategic Integration

Bristol Myers Squibb

January 2006 December 2011 (5 years 11 months)

Responsible for the successful execution of both Drug Substance & Drug Product transfers in support of network optimization

Designed training curriculum, project management collaboration template, stage gate process and reporting templates so as to reduce project completion slippage

Directly managed project managers

Executed on Active Pharmaceutical Ingredient (API) strategy

Supported Internal Audits

Participated in the development of the unified product data base

Latin America Program Manager in support of network optimization

Key manufacturing/finishing plant closures: Panama, Mexico, Ecuador, Brazil

Executed on Latin America Commercial mature products strategy

Adherence to cGxP

Program Director - SAP Latin America Project

Bristol Myers Squibb

January 2005 December 2005 (11 months)

Responsible for the implementation of SAP in both Brazil and Mexico

Directed project team to implement all IT, Change Management, SOX and GxP components

Completed system migration for medical device, pharmaceutical, nutritional, and financial shared services business units without business interruption (approximately 12,000 sku’s and $700MM in annual sales revenue).

Information Management, Director – Global Shared Services

Bristol Myers Squibb

January 2002 December 2004 (2 years 11 months)

Responsible for Supply Chain related projects in support of identified BMS G&A savings

Successfully managed the competitive bid process specific to commercial Application Services Delivery models resulting in signed contracts for all components of outsourcing (i.e

off shore, near shore and on site operating models

Prior to outsourcing approximately 35 projects completed on time and within budget

Directed approximately 50 BMS & contractor personnel

Conducted best practice research and appropriately met with top analysts specific to advanced manufacturing solutions

Led software blueprinting, detailed process mapping, and reengineering proposals resulting in $50MM in approved projects

Supported Internal Audits.

Enterprise Supply Chain, Associate Director – IM Shared Services

Bristol Myers Squibb

January 2001 December 2001 (11 months)

Responsible for SAP application development and support activities

Directed all global application development and support activities

Served as Manufacturing Stream Lead in support of a multibillion dollar

Pharmaceutical acquisition managing the integration of all manufacturing related applications.

Systems Integration Partner & Manager - Global Business Services

Bristol Myers Squibb

January 1999 December 2000 (1 year 11 months)

Systems Integration Partner, Manager - Global Business Services

Served in Client facing capacity being responsible for business unit partnering so as to insure alignment of business unit plans/priorities with IT strategy

Evaluated `best' IT strategy models so as to adopt best practices

Successful in enhancing portfolio management resulting in comprehensive tracking of all projects

Participated in developing IT budget based on Company's IT capabilities lagging, on par and leading strategy.

Manager - Global Business Services

Bristol Myers Squibb

January 1998 December 1998 (11 months)

Led the implementation of SAP - Inventory & Warehouse Management

modules in North America, Europe, and Latin America

Designed solutions that focused on warehousing efficiency, inventory control, and integration to six other SAP modules.

Manager, ConvaTec

Bristol Myers Squibb

June 1991 December 1997 (6 years 6 months)

Plant assignment within Medical Devices business unit

Managed all Global Logistics related functions including warehousing, transportation and customer service, Approximately $4MM operating budget

Successfully maintained 98% domestic and 95% export customer service levels,

International shipment scope was approximately 60 countries specific to freight forwarding, pricing, customs, letters of credit, tenders, and new product launches

Managed master production schedule activities resulting in a 99.8% customer service level.

Production and Supply Chain Management & Manager

Collins & Aikman Corporation

November 1987 May 1991 (3 years 6 months)

Production and Supply Chain Management, Manager - Automotive Textile Division Responsible for all aspects offered Production Planning, Shipping/Receiving, Purchasing, and EDI/Systems for direct shipment to OEM's; also participated in the manager trainee program

Reduced inventory by approximately 15% by instituting a just in time (JIT) program

Reduced waste by 25

Increased productivity by 20% as part of manufacturing excellence program

Supported External Audits.

Education

Officer, United States Army:

Armored Division

May 1984 October 1987 (3 years 5 months)

Officer - 1st Armored Division

Insured 99.9% inventory accountability,

Completed entire unit relocation within Germany,

Sustained a 98% combat readiness rate

Wake Forest University:

MBA; (select Operations Management courses),

January 1996 December 1998

Degree date: 1998

American Production and Inventory Control Society:

Certified in Production and Inventory Management (CPIM),

January 1995 December 1995

Degree date: 1995

Duke University:

United States Army Commissioned Officer (ROTC),

August 1982 May 1984

Degree date: 1984

University of North Carolina:

BA - Economics,

August 1979 May 1984

Degree date: 1984

Contact this candidate