Customer Service Manager

L aDonna Mincey

**** ***** ******* ******,**** **611419-***-****

Objective

Seeking a fulfilling position that offers growth, opportunities and allows me to utilize my leadership skills and experience Education

HIGH SCHOOL DIPLOMA 01/2009 GLASS CITY ACADEMY

Major: General Studies

Skills & Abilities

MANAGEMENT

Worked as an assistant manager at Firestone from 02/2014-11/2014. During this time I supervised the automotive technicians delegating daily tasks and assigning technicians to the vehicles to work on. Writing service estimates, and maintenance fees to fix customers vehicles. Also keeping up with office work by keeping paperwork organized, speaking with customers one on one and dealing with any complaints from our clients.

SKILLS

Creative, goal-oriented, results driven, well organized, great problem solver, very hands on. I love solving issues, am an active listener, willing to learn, and am good at adapting to new environments. COMMUNICATION

Good verbal communication and great negotiation skills. Empathic listener and persuasive speaker. Also great at speaking in public to large groups.

LEADERSHIP

Volunteered at Positive Choices from 4/2004- 5/2006. Positive Choices is an after school program that teaches elementary and junior high school students about abstinence, drugs, and alcohol. While volunteering I was the teen leader in which I took time with each student to talk to them about their experience with life and how to guide them onto the right path. Experience

WAREHOUSE ASSOCIATE LOWES 10/2016- PRESENT

This is a warehouse where my job is to load trucks, speak to customers about their orders and when their items will be shipped. CUSTOMER SERVICE SUPERVISOR WALMART 10/2015-10/2016

This is a supercenter where my job is to run the front portion of the store by making sure associates are doing their job properly as well as training, and coaching their mistakes, handling complaints providing appropriate solutions and alternatives within the limits and follow up to ensure resolution

OPERATION MANAGER’S ASSISTANT BEREN EQUIPMENT 6/2012-10/2015

This is a salvage yard where my job is to sell salvageable car parts on vehicles and also prep the vehicles for scrapping, by draining fluids etc., vehicle dispatching base car buying on the scrap market, devising plans, and assisting in the production, sales and pricing the distribution of cars being scrapped.

SALES ASSOCIATE AUTOZONE 2/2012-10/2015

This is a car parts store where I give advice to DIY customers, do commercial driving, and am a parts salesman, answering phones, running errands for other companies we worked with.

ASSOCIATE TRAINER PANERA BREAD 5/2006-6/2012

This is a restaurant where I trained new hires, worked the front register, and worked the kitchen as well. Page 2

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