Kelley Carpenter

**** ********* *****

Huntsville, AL 35824

256-***-****

aczpkp@r.postjobfree.com

OBJECTIVE To provide the best services possible for you and your agency, by applying the skills and knowledge I have attained to the best of my ability.

QUALIFICATIONS

Excellent communication skills, management, and teamwork skills

Knowledge of group and organizational behavior

Critical thinking skills and research methods

Experience in dealing with challenging populations

Training in job placement skills

Experience maintaining/developing relationships with referral sources

Certified Care Transitions Coach

Event Planning, Senior Fun Fest

EDUCATION Master of Science in Human Services, July 2016- present

Capella University, Minneapolis, MN (online)

Concentration in Social and Community Service

Master of Arts in Rehabilitation Counseling,, June 2012-Dec 2013

The University of Alabama, Tuscaloosa, AL (online)

Degree not completed, 39 credit hours obtained

Practicum Experience-Alabama Dept. of Rehabilitation Services

Member of Honor Societies: Kappa Delta Pi, Kappa Delta Epsilon, and Phi Kappa Phi

Certificate of Gerontology, December 2010

The University of North Alabama, Florence, AL

Bachelor of Science in Sociology, May 2008

The University of North Alabama, Florence, AL

Minor in Business Administration

WORK

EXPERIENCE Care Transitions Coach, February 2014-March 2017

Top of Alabama Regional Council of Governments TARCOG, Huntsville, AL

Empowering Medicare patients to be more proactive in their health care

Ensure patients successful transition home from acute care setting

Conducted patient home visits and assessment of needs

Arrange services for patient as needed

Medication Reconciliation

Documentation and database entry of home visits and follow up phone calls

Maintaining revolving case load of 60 patients per month

Reduced target hospital Medicare 30 day readmits by 43%

Emergency Crisis Response Consultant, August 2010-February 2014

Bradford Health Services, Madison, AL

Advocate for patient admission into facility

Consultation/intake with patient to determine level of care

On site consultation service, on call every other week

Patient motivation for substance abuse treatment

Documentation and database entry of events and processes

Conduct admission process of patient into facility

Maintain relationships with referral sources

Store Manager, August 2009-April 2010

Cellairis, Huntsville, AL

Manage and drive sales for multiple kiosks

Daily paper work, weekly orders, scheduling

Motivate and supervise staff

Processing and merchandising new product shipment

Commission based sales goals

Store Manager, May 2007-May 2009

Rue 21, Madison, AL

Daily store operations, paperwork, and scheduling

Visual store resets, markdowns, receiving and processing shipment

Customer service and handle customer concerns

Human resource and hiring skills

Supervision of assistant managers and sales associates

Maintain projected sales goals

VOLUNTEER

EXPERIENCE

Volunteer annually for homeless project, The Tent City Project

Volunteer with Reverb.org Eco-Village annually

SKILLS Microsoft Office, Microsoft Works, Internet search engines, Database entry

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