Customer Service Sales
Resume:
Kelley Carpenter
Huntsville, AL 35824
*******@*****.***
OBJECTIVE To provide the best services possible for you and your agency, by applying the skills and knowledge I have attained to the best of my ability.
QUALIFICATIONS
Excellent communication skills, management, and teamwork skills
Knowledge of group and organizational behavior
Critical thinking skills and research methods
Experience in dealing with challenging populations
Training in job placement skills
Experience maintaining/developing relationships with referral sources
Certified Care Transitions Coach
Event Planning, Senior Fun Fest
EDUCATION Master of Science in Human Services, July 2016- present
Capella University, Minneapolis, MN (online)
Concentration in Social and Community Service
Master of Arts in Rehabilitation Counseling,, June 2012-Dec 2013
The University of Alabama, Tuscaloosa, AL (online)
Degree not completed, 39 credit hours obtained
Practicum Experience-Alabama Dept. of Rehabilitation Services
Member of Honor Societies: Kappa Delta Pi, Kappa Delta Epsilon, and Phi Kappa Phi
Certificate of Gerontology, December 2010
The University of North Alabama, Florence, AL
Bachelor of Science in Sociology, May 2008
The University of North Alabama, Florence, AL
Minor in Business Administration
WORK
EXPERIENCE Care Transitions Coach, February 2014-March 2017
Top of Alabama Regional Council of Governments TARCOG, Huntsville, AL
Empowering Medicare patients to be more proactive in their health care
Ensure patients successful transition home from acute care setting
Conducted patient home visits and assessment of needs
Arrange services for patient as needed
Medication Reconciliation
Documentation and database entry of home visits and follow up phone calls
Maintaining revolving case load of 60 patients per month
Reduced target hospital Medicare 30 day readmits by 43%
Emergency Crisis Response Consultant, August 2010-February 2014
Bradford Health Services, Madison, AL
Advocate for patient admission into facility
Consultation/intake with patient to determine level of care
On site consultation service, on call every other week
Patient motivation for substance abuse treatment
Documentation and database entry of events and processes
Conduct admission process of patient into facility
Maintain relationships with referral sources
Store Manager, August 2009-April 2010
Cellairis, Huntsville, AL
Manage and drive sales for multiple kiosks
Daily paper work, weekly orders, scheduling
Motivate and supervise staff
Processing and merchandising new product shipment
Commission based sales goals
Store Manager, May 2007-May 2009
Rue 21, Madison, AL
Daily store operations, paperwork, and scheduling
Visual store resets, markdowns, receiving and processing shipment
Customer service and handle customer concerns
Human resource and hiring skills
Supervision of assistant managers and sales associates
Maintain projected sales goals
VOLUNTEER
EXPERIENCE
Volunteer annually for homeless project, The Tent City Project
Volunteer with Reverb.org Eco-Village annually
SKILLS Microsoft Office, Microsoft Works, Internet search engines, Database entry
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