Guest call center shift leader
Resume:
Yahya Muhammad Zakariah
*****.********@*****.***
Objective
Driven by ambition and motivation to succeed and looking for well reputable Establishment like Yours that providing their employees with opportunities to obtain additional experiences and skills to utilize them to the max.
Professional experience
December 2008: January 2010
Computer science, English and Arabic teacher in Freedom Primary School.
Cairo/Egypt
January 2010: December 2010
At your service agent and Reservation agent in Le Royal Holiday Resort.
Sharm Elsheikh/Egypt
January 2011: January 2012 Served in the Egyptian Armed Forces.
January 2012: January 2014
Sales assistant manager in Luxor international trade company.
Cairo/Egypt
March 2014: December 2014
Receptionist and CID reporter in Landmark Plaza Hotel.
Dubai
January 2015: December 2015
At your service Agent in JW Marriott Hotel.
Dubai
January 2016
At your service shift leader in le Royal Holiday Resort Hotel
Sharm Elsheikh/Egypt
Academic Qualifications
June 2006
Graduation of secondary school.
Military secondary school /Egypt
May 2010
Bachelor degree of languages and interpreting in the English language.
Mokattam Modern Science Academy /Egypt
December 2012
Certification of international computer driving license.
El-attar science center /Egypt
March 2013 : May 2013
Obtain the official training of Standard Operating Procedures.
Sharm el-shiekh /Egypt
Languages and computer knowledge
Arabic : mother tongue.
English : very good command of writing, reading, listening and speaking.
Excellent knowledge of Microsoft Office Package, Windows XP, Windows7.
Excellent Internet user.
Obtain certification of international computer driving license course.
PROTEL management system and Fidelio Suite 8 property management system.
Additional information
Egyptian, born on 5th January 1988, Single.
Height 182 c.m, Weight 80 k.g, Sportive.
Got a promotion as Sergeant during the Military Service because of discipline
and excellent conduct.
Prefers: reading, chess, fishing, swimming, cooking and jogging.
PROFESSIONAL SKILLS
Careful, precise and tending to produce.
Contacting prospective clients by phone and email.
Identifying the customer's needs.
Proven experience in launching new products.
Dealing with a diverse range of clients in the private and the public sector.
Identifying the customer's needs.
Collecting all the information required to create a request for an estimate.
Working as part of the sales team to develop both new and existing markets.
Good communication skills and a excellent telephone manner.
Possessing a friendly, approachable and reliable nature.
Ability to build relationships with work colleagues.
Strong sense of responsibility and desire to get things done properly.
TEACHING SKILLS AND DUTIES
Manage class budget and resources.
Knowledge of a wide range of effective teaching styles.
Having a calm, yet assertive style of classroom management.
Able to devise, write and produce new teaching materials,
including audio and visual resources.
Ability to manage classes well and deal with challenging behaviour.
Encourage others and having a positive outlook.
Highly organised with the ability to lead a team of teachers.
Ensuring a safe and secure learning environment for all students.
Using resources and technology to enhance lessons.
Ability to develop ideas and skills that will enhance the teaching of
English across a school.
Having a good clear voice and able to stand for long periods in front of
a classroom full of pupils.
Supervising students before, during and after school.
Encouraging students to take responsibility for their own actions.
Collecting homework and course work from pupils.
Contacting parents and outside agencies to resolve a pupils problems.
Contact this candidate