Manager Project

Bernice Lopez-Bryant

**** **** ****** (C) 720-***-****

Greeley, CO 80631 (fax) 970-***-****

QUALIFICATIONS:

Successful leader, manager/coach of technical and non-technical work groups.

Ability to motivate others in today's business environment.

Proven success managing complex projects with strong customer focus committed to meeting both Internal and external client needs in a rapidly changing environment.

Excellent communicator with strong oral and written skills

Demonstrated ability and competencies in the following areas:

Leadership with strong decision making skills

Supervisory Skills, Coaching, Appraising Performance, Subordinate Development

Conflict Resolution & Problem Solving Skills

Quality Processes/Tools, Process Management

Project Management - Implementation/Deployment Program Management

Written Communication/Methods and Procedures

Verbal Communication/Presentation Skills

Data Analysis & Interpretation

Telecommunications Technical Knowledge

Consulting Skills; Contract Management, Contract Negotiation

Proficient in MS WORD, EXCEL, Power Point, Project.

Knowledge of Service Delivery and Service Activation processes

WORK EXPERIENCE:

Regis University – Full time Student – Currently full time student at Regis University

Time2Toast – Sales and Management Consulting Sales associate consultant, working the KIOSK to sell products to airport patrons. Included with this responsibility, I manage inventory, payroll and payment solution consulting.

Doc1Solutions, LLC, Travelfit, LLC, Sugar Factory DIA, LLC - Responsibilities included management of day to day business operations. Manage employees, business financials and tax payments, inventory management and sales objectives. Managed all business accounting for all three businesses.

Centurylink - Area Manager Load and Resource Allocation Center: Responsibilities include management of work load to 400+ technicians in the Denver Metropolitan area for the POTS and DSL products. Managing 5 Supervisors and 56 Load Specialist that load, balance, jeopardy manage customer commitments Responsible for forecasting work load daily and weekly to manage the amount of work that is taken into the center that meets the resources available. Analyze efficiencies and develop cost effective processes that support the company financial and service goals. Performance managed supervisors and Load Specialists for continued improvement with monthly quality feedback. Work with union leaders to develop professional relationships that support resolutions of grievances at first level step whenever possible and to act as mentors in helping the employee achieve success.

Qwest Communications - Area Manager – Field Operations: Responsible for the management of 225 Network Technicians and 8 Field supervisors that complete installation and maintenance of POTS and DSL products to Qwest Customers. Performance managed customer service delivery, technician productivity, motivation, and supervisor performance. Work with Union Partners for continued success of our technician employees. Work cross functionally with other organizations to achieve goals and meet overall customer expectation and company Financial and Service goals.

Qwest Communications - Staff Manager Field Operations: Responsible for setting strategic direction, problem solving, and developing and supporting all methods, operating procedures, and policies for 8,000 + person Network Organization. Proactively support line organization in achieving defined key results. Develop and document quality processes to improve service levels and reduce costs. Trained in Black-Belt process implementation by utilizing data to analyze and recommend process improvements. Plan, coordinate and implement training for the organization. Supervise 4 management employees and lead 10 peers to provide direction for work functions. Coach, mentor and create innovative employees to provide highest quality of support for the field forces.

USWEST - Network Operations Staff Manager - Systems

Develop requirements for reports to help facilitate a common language understanding of the service provided by the IT organization. Reported to Executive Vice Presidents, to provided status for system outages and performance. Initiated meetings to identify root cause, and provided resolution of the issue, to bring system back in service. Lead for Change Management process; developing budget, deliverables, and Project lead for 15 systems during my tenor for this position. Client organization leader; develop and submitted budget for over 400 applications. Project Manager –Provide all training and delivery to field forces when a software or hardware was implemented.

EMPLOYMENT HISTORY:

Time2Toast, LLC

June 2014 – Present Business Consultant

Doc1 Solutions/ Travel Fit, LLC, Sugar Factory DIA, LLC

March 2013 – March 2014 Operations Director

Centurylink/Qwest/U S WEST COMMUNICATIONS / Mountain Bell

March 2009 – April 29, 2012 Manager – Load and Resource Center (LRAC)

January 2004 – February 2009 Area Manager – Network Field Operations

December 1996 – December 2003 Staff Program /Project Manager– Network Operations Process

October 1992 – November 1996 Staff Project/Program Manager – Network Operations Systems

November 1986 – September 1992 Network Budget / Planning Manager –Engineering

June 1978 – September 1986 Technical Assistant – Engineering

Special Appointments - City and County Of Denver Government

City and County of Denver - Career Service Board Member

November 1996 - October 2002

Appointed by the Mayor of Denver to position of Board Member - Career Service Board,

Serve as Chairperson. Responsibilities include conducting Board meetings and determining policy employment issues for the City and County of Denver employees. Issues consist of merit system, benefits, Grievances and salary compensation for employee classifications. This position also supervises the Director of Personnel and the Hearing s officers. Responsibility encompasses approval for compensation for appointed, elected officials, and Judges for the City and County of Denver.

City and County of Denver

Summit of the Eight Projects - Project Manager

May 1997 - July 1997

Responsibility for 2 months was to assist the event director for planning, reservations, and budget control and security requirements. Developed database for reservation and confidential personal information required for background checks by Secret Service. Event guest tracking from 20 per event to 4000 including world leaders from the 8 countries, ambassadors, the president and U S representatives

EDUCATION:

In progress Regis University – Bachelor of Science – Management of Technology

CERTIFICATES:

Regis University – Leadership Certification Program

Regis University - Homeland Security Certification - In Progress

Dale Carnegie

AWARDS/ADDITIONAL EXPERIENCE/PROFESSIONAL MEMBERSHIPS

ESGR – Employer Support for Guard Reserves – Active Member

AMP for the Cause – Fundraising for a Children’s Network – Volunteer

Regis University Networking Group

U S WEST Alumni

References upon request

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