Customer Service Manager

ROSALIA B. MARTINEZ

***** ** ** ***, ***.*** Hialeah, FL 33015 c# 305-***-**** ************@*****.***

SUMMARY

Motivated Logistics Manager successful at managing customs compliance, inventory control, customer service and transportation. Excellent problem solving and interpersonal skills. Highly qualified in data management and anomaly-based analytics. Cuts costs and improves efficiency through effective management, strategic scheduling and streamlined operations. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Professional Experience

LISY CORP., Miami, FL

November 15, 2010 – to Present

Logistic Manager/Office Manager

As a Logistic Manager, I was responsible on outbound shipments of over 100K, per divisions for eight Divisions on a weekly basis & 40k of inbound shipment on a daily basis. In addition, evaluated logistics provider’s, and negotiated contracts with new providers saving the company over 10k per year.

Responsibilities:

Outbound shipping to Miami, Lakeland, Georgia, Atlanta, N.C, LA, TS, KS, TX, N.J, RI, Denver, Canada and Honduras.

Inbound from N.Y, Miami, California, Texas and Mexico and more

Inputting all transfers to distribution points and in house transfers

Maintain contact with house accounts/sales/walking’s

Evaluated Logistics providers and negotiated contacts with new providers

Implemented/Evaluated and restructure per pallet or full load for Lisy/Wisconsin cheese distribution.

General Manager Support:

FDA, OSCHA. Environmental and Fire Inspections, control compliance report and tracking.

Support District Managers and Sales Manager

Production Control:

Assist in implementing an inventory control system in QuickBooks

Maintaining and entering all production and finish goods into QuickBooks.

Purchasing:

Purchasing and controlling all expenses for the Warehouse machine and maintenance equipment

Backup to customer service and AR department.

On vacation support

Customer service support

Professional Experience

THE PEPSI BOTTLING COMPANY, Miami, FL

1978 to June 2010

Cashier/Administrative Assistant/Consumer affairs Coordinator

Responsibilities:

Main responsibilities were supporting RSM & KAM in their daily work and maintaining office supplies and reports. In addition, created PowerPoint presentations and Excel spreadsheets as needed. Daily routine and up keeping of phone system and computers, IT onsite support.

Managed all donations, cashiering Full Service Routes, maintaining AR deposits and miscellaneous logs, backup for lead cashier, Customer Service and Lead Administrator.

Food Service Manager Administrator

Creating Presentations and Sales Spreadsheets for Manager and four Account Development Representatives, office supplies purchasing and manage donations.

Plant Managers Administrator:

Supporting the Plant Production, Quality Control and Warehouse managers; forecasting for Miami and Naples; payroll control for the plant, backup administrator

Sales Analyst

Duties included analyzing bulk customer accounts, A/P clerk, and physical inventory each month, manage payroll & general expense data entry, customer master file maintenance, Controller’s secretary.

Switchboard Operator,

Responsible for 200 internal line and report distribution

Accounts Receivable Clerk,

Duties included credit application review/processing, account receivable analysis, customer service representative.

Route Control Dispatcher

Routing all incoming customers/salesman & driver calls regarding sales, customer needs, and radio dispatch Salesman & drivers.

Tel-Sell Operator

Responsible for calling customers and soliciting orders, processing sales representative orders by telephone and input in system.

Special Skills

Work well Independently, Detailed Oriented; Inventory Control, Customer Service Oriented, Vendor Management, Procedures Knowledge, Logistics Network Analysis, Automotive Logistics and Rate Negotiations, Warehouse and Fulfillment Control, Cost Reduction Results and Proficient in Micro Soft Office Programs

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