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Information Technology Customer Service

Location:
Fort Wayne, IN
Posted:
April 07, 2017

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Resume:

**** ******* ***** *****: 260-***-****

Fort Wayne, IN 46816 aczph0@r.postjobfree.com

David F. Stocking

Objective:

Dynamic and flexible senior software desktop VB.NET developer with over thirty years of experience with the Information Technology field seeks a professional position with a vibrant and forward looking company. Offers prospective employers an outstanding team player with a long history of quickly adapting to changing environments with flexibility and agility. Extensive experience and in-depth knowledge in all levels and phases of software development. Including end-user requirement gathering and interviews, process and procedure analysis, project specification documentation and publishing, software code programming and testing, production installation and follow-up package maintenance. First- rate customer service skills that have been honed over many years of experience with an internationally used insurance application for both in-house and external clientèle. Worked in varied and demanding environments in the manufacturing, transportation, insurance, financial, and retail industries with a proven record of success. Hands on knowledge in: VB.NET/WinForms, C, C++.NET/WinForms, C#.NET/WinForms, MS SQL, MS Visual Studio 20xx series, MS Office Word & Excel, and various Windows Operation Systems (XP through 10).

Experience:

9/2012 – 10/2016 Superior Essex, Magnet Wire Group Fort Wayne, IN Programmer Analyst II

Primary Duties: Lead programmer for a multi-year software project that was responsible for the design of all the product lines of an international magnet wire manufacturer. Worked closely with engineering and plant departments to author software specifications and programmed those specifications to working computer applications. Responsibilities included problem registration and evaluating problem severity, resolution and solution discussions with stakeholders, coding problem solution, unit testing problem solution and the installation of solution into the production environment.

Environment: Windows 7/10 with VB.NET and C#.NET using Microsoft Visual Studio 2013, WinForms, and MS SQL database system.

7/2010 – 1/2012 TransWorks Corporation Fort Wayne, IN System Analyst II

Primary Duties: Maintenance programming for their Transport Management Solution/Supply Chain Execution software for the inter-modal Truck/Rail transportation industry. Responsibilities included problem registration and evaluating problem severity, resolution and solution discussions with clients, coding problem solution, unit testing problem solution and the installation of solution into the system testing environment. Environment: Windows 7 with C++ and VB6 using Microsoft Visual Studio 2010, WinForms, and IBM Informix database system.

Page: 1 of 3

3415 Debeney Drive Phone: 260-***-****

Fort Wayne, IN 46816 aczph0@r.postjobfree.com

David F. Stocking

2/2003 – 4/2009 Computer Sciences Corporation Fort Wayne, IN Computer Scientist

Primary Duties: Responsible for all administrative, programming, and customer support duties for the Life Underwriting System (LUS) for all current customers. Including problem registration and severity, resolution and solution discussions with clients, coding problem solution, testing problem solution and the installation of solution at client’s site. Responsible for the programming and testing of all software enhancements required by clients to meet any new business objectives and all management activities associated with these changes. Responsible of all internal management of all of the LUS development activities and environment, including upgrade from C to C++, MSDS .NET, XVT (GUI development tool), and client/server architecture changes.

Secondary Duties: Assisted in programming of several Automated Work Distributor (AWD) programs with Visual Basic using ADO.NET for other company group projects. Environment: Windows XP with C, C++, and XVT (GUI development tool) using Microsoft Developers Studio 7.0 (.NET).

12/2001 – 2/2003 Swiss Re Fort Wayne, IN

Senior Programmer/ Analyst

Primary Duties: Responsible for maintenance programming changes to the Life Underwriters System (LUS) for both new enhancements to existing programs and new development programs for new business requirements. Responsible for the management of all phases of Service Pack releases to all current customers. Including the building, testing, documentation and distribution of production Service Pack releases for the LUS system. Environment: Windows 2000 & XP with C and XVT (GUI development tool) using Microsoft Developers Studio 6.0.

9/1997 – 12/2001 Lincoln Financial Group, Lincoln Re Fort Wayne, IN Intermediate Software Engineer

Primary Duties: Responsible for programming maintenance changes in C for the Life Underwriters System (LUS)

Environment: Windows 2000 & XP with C and XVT (GUI development tool) using Microsoft Developers Studio 5.0

2/1996 – 9/1997 PHD, Incorporated Fort Wayne, IN

Systems Analyst

Primary Duties: Responsible for all analysis and support of all the companies’ financial systems. Programming of maintenance changes to various software programs using COBOL 74. Developed new client order view system using Visual Basic, which interfaced the DECSYSTEM 20, for all external customers.

Environment: Digital Equipment Corporation DECSYSTEM-20 running the TOPS-20 operating system using COBOL 74. Also utilized Windows NT 3.5 using Visual Basic. Page: 2 of 3

3415 Debeney Drive Phone: 260-***-****

Fort Wayne, IN 46816 aczph0@r.postjobfree.com

David F. Stocking

5/1994 – 2/1996 Lincoln National Life Insurance Fort Wayne, IN Programmer/Analyst B

Primary Duties: Responsible for programming changes in COBOL II to company software to user satisfaction for the Life 70 insurance group. Environment: IBM Mainframe MVS (z/OS) using TSO/ISPF. Programming in COBOL II programming language using, VSAM and sequential data structures, and CICS as the interactive transaction method.

7/1991 – 2/1994 GTE North, Field Services Fort Wayne, IN Programmer/Analyst

Primary Duties: Responsible for all comprehensive system and acceptance testing of all new and updated software for the company’s California and Hawaii payroll systems. Responsible for first-line support, as well as all production JCL libraries, for those payroll systems. Environment: IBM Mainframe MVS (z/OS) using TSO/ISPF. 7/1984 – 7/1991 KMART Fort Wayne, IN

Senior Programmer/Analyst

Primary Duties: Programming in COBOL and assembler for both new development and maintenance roles.

Environment: IBM Mainframe MVS (z/OS) using TSO/ISPF. Education:

12/1983 Bowling Green State University Bowling Green, OH Bachelor of Arts: Major-Computer Science Minor-Business Administration Salary Requirements & References:

Salary requirements and references will be provided upon request. Page: 3 of 3



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