Customer Service
Resume:
ANYELINE NUNEZ
*************@*****.***
** ***** ****** ********, ** 01841
EDUCATION
EMMANUEL COLLEGE
December 2015 Bachelor’s Degree
Graduated with a Distinction in Spanish
EXPERIENCE
Homeworks Energy Medford, MA
Customer Service Agent – September 2016-February 2017
Answer phone call in a professional manner along with asking intake questions to better cage a customer’s needs. Schedule and or reschedule customers in Salesforce calendar. Interact with MASSAVE via Outlook to get customers approved for a no-cost Home Energy Assessment. Help Home Energy Specialist in the field get the information they require in other to complete their Home Energy Assessments in an effective and productive manner.
Jimmy John’s Boston, MA
IN-Shop November 2014 – April 2016
Served customers face-to-face and over the phone. Answered questions, provided suggestions, and prepared meals. Assisted manager with preparation of large catering orders to garner more business. Maintained a clean and sanitary work place. Managed and trained staff at acting manager’s request.
MacPhaidin Library Easton, MA
Circulation Desk Clerk August 2011 – December 2013
Assisted students and faculty at Stonehill College with borrowing of books, DVDS, etc. Answered phone calls and provided information or transferred them to the correct department. Re-shelved books and other loan-able items.
Stop N’ Shop Lawrence, MA
Meat and Seafood Clerk July 2011 – August 2013
Served customers face-to-face and over the phone. Answered questions, provided suggestions, and prepared meat and seafood portions. Maintained a clean and sanitary work place. Prepped, arranged, and priced product.
SKILLS
Great communication skills, SalesForce, Citrixs, NEAT-EPlus, Five9, Slack, Outlook, Fluent in Microsoft Excel, Powerpoint, Experience in Adobe Photoshop and Illustrator
Languages: Fluent in English and Spanish (written and oral).
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