Customer Service Manager

Lenzy M. Robertson, Jr.

***** ******** ***** ***** #***,Tampa FL 33647 404-***-****

OBJECTIVE: A challenging position where extensive experience and training can be utilized. PROFILE: Success oriented and outgoing with a positive attitude; Strong sense of responsibility and self-motivation; Good written, oral and interpersonal communication skills; Problem solver and team player with proven leadership skills; Creative, flexible, and efficient work habits

EXPERIENCE:

09/12 – present RICOH CORPORATION

SENIOR ON-SITE OPERATIONS

Responsibilities: Managed an cost efficient mail system for all incoming and outgoing mail; Provide pickup and deliveries at the customer’s request; Digital network copying; Printing of numerous black and white and color jobs in a timely manner; Shipping and receiving; Inventory Control; Scan medical records; Maintain court pleadings electronically; Binding; Ensure that all customer service expectations are exceeded . 04/12 – 09/12 SUPERIOR GRAPHICS FINISHING

SHIPPING & RECEIVING MANAGER

Responsibilities: Provide leadership and direction to warehouse/shipping department; Oversee company distribution; Ensure warehouse is stocked; Invoices are signed & filled in a timely, accurate manner; Unload and load merchandise from trucks; Handle transactions with vendors; Forklift operator; Pallet Jack Operator; Shrink Wrapping Machine; FedEx, UPS, & Mail handling and tracking; Freight’ Clean warehouse; Order supplies; Ensures full compliance with all quality assurance standards; and Recycling. 09/04 – 04/12 AMERICAN REPROGRAPHICS/IMAGING TECHNOLOGIES ON-SITE OFFICE MANAGER

Responsibilities: Scan specs and breakdown by division; Small and large color reproduction; foam core mounting and lamination; large format of black and white and color; Customer Service, Shipping and Receiving; Completion of all orders in a timely manner; Inventory Control; Network copying; Managing vendors; Sorting & mail distributing; Courier service; Monthly reconciliation; Binding; Supply ordering 04/02– 08/04 BOWNE BUSINESS SOLUTIONS/PAUL HASTINGS AREA OPERATIONS SUPERVISOR

Responsibilities: Monthly Reconciliation; Time and Attendance; Control of Labor Costs; Inventory Control; Supervision of staff of 12 Incoming and outgoing mail; Incoming and outgoing faxes; Shipping and receiving; Cross training; Digital Color and Black & White Printing; Ensure that all daily operations are completed in a timely manner; Quality control; Customer Service; Billing. 09/01– 03/02 XEROX STUDIO/HART GROUP

STUDIO COORDINATOR

Responsibilities: Monthly Reconciliation; Time and Attendance; Control of Labor Costs; Sales Growth; Inventory Control; Supervision of staff of 8 employees; Film Development; Pixography; Cross training; Digital Color and Black & White Printing; Ensure that all daily operations are completed in a timely manner; Quality control; Customer Service; Billing.

01/99 – 08/01 DANKA SERVICES/ PITNEY BOWES MANAGEMENT SERVICES/ SPRINT CUSTOMER SERVICE SITE MANAGER

Responsibilities: Managed 11 different locations of 18 employees; Managed a centralized image center; Supported 27 sites and served as a backup for other out of state locations; Shipping and receiving; Inventory Control; Managed an cost efficient mail system for all incoming and outgoing mail; Provided pickup and deliveries for all location at the customer’s request; Digital network copying; Printing of numerous black and white and color jobs in a timely manner; End of month reconciliation for customer satisfaction, cost savings, payroll, comparison charts of performance, and time effectiveness; Cross training; Identify processes for improvements leading to more efficient

& productive operations.

SITE SUPERVISOR

Responsibilities: Supervised staff of 12 employees; Problem Solving; Prepare reports for month end reconciliation; Cross trained all employees; Customer Service; Collating, Spiral Binding, Coil Binding, Velo-Binding, Booklet Making and Padding; Lamination; Quality Checking; Payroll. 04/89 – 12/98 KINKO’S

ASSISTANT MANAGER

Responsibilities: Managed entire staff of 52 employees; Supervised day to day operations; Open and Closing of Location; Project tracking; Cashier; Cash Control; Key Operator for all machines; Desk Top Publishing; Large and Small Print Job in timely manner; Quark express; Nightly deposits over $10K; Customer Service; Problem Solving; Document Folding, Collating, and Binding; Daily and Monthly Reconciliation; Payroll. 04/85 – 04/93 UNITED STATES MARINE CORPS

Telecommunication & Motor Transportation - 4 years active duty and 4 years reserve. SPECIAL SKILLS:

Xerox Docu-Tech, 2060, 5390,5090, 9500,9900,1065,470, Xerox Doc 12, Xerox Doc 40; Canon - CLC 1000; Canon Image Runner; Kodak 235, 300, 110; Ricoh 1085,1075,700 PageMaker; Quark Express; Lotus Notes; Microsoft Word; IBM; Film Developing and Macintosh; Adobe Photoshop & Illustrator; Xerox 2045. REFERENCES: Available upon request.

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