Customer Service Administrative Assistant
Resume:
Valannda L. Hazzard
Email Address: ********.*******@***.***
Permanent Address: 3603 Emm Ell Street SW
Huntsville, AL 35805
Objective
An individual motivated by compassion and empathy for people seeks a responsible and challenging position through the use of organizational skills in addition to my degree in Psychology with a company that supports the promotion of social development.
Education
Walden University Minneapolis, MN December 2014 – Present Master of Science in School Counseling, GPA: 3.4
Alabama Agricultural and Mechanical University Normal, AL August 2009 – May 2013 Bachelor of Arts in Psychology, GPA: 3.2
Employment and Professional Experience
RAINBOW CHILD CARE CENTER – ASSISTANT TEACHER – HAMPTON COVE, AL MARCH 2016 – PRESENT
• Assist with the overall operation of the teaching classroom
• Develop and provide instruction on weekly lesson plans structured around program curriculum
• Develop parental rapport
• Ensure the safety and health of children through compliance with brand policies and procedures SEQUEL YOUTH AND FAMILY SERVICES – YOUTH COUNSELOR – OWENS CROSS ROADS, AL MAY 2013 – FEBRUARY 2016
• Provided supervision and assistance to adolescent female residents between ages 12 to 18
• Taught and directed group sessions on psycho educational and basic living skills
• Read and interpreted documents such as safety rules, operating and procedure manuals, and student records
• Documented and filed student’s daily progress in student records and other important routine documents according to company policy
• Provided comprehensive, challenging, and therapeutic services through coordination and instruction of counseling material. ENTERPRISE HOLDINGS – CUSTOMER SERVICE AGENT – HUNTSVILLE, AL OCTOBER 2012 – MAY 2013
• Provided assistance based on each customer's needs and requests, by brand
• Identified and attended to customer by name, verified rental agreement and reservation
• Ensured smooth and efficient handling of rental arrangements for each customer by verifying return dates and other important information
• Reviewed rental parameters with all customers to ensure accuracy and understanding of information listed on rental reservations and agreements
• Answered telephone in a friendly, helpful and prompt manner
• Offered customers assistance with directions, maps, local area information and appropriate service information.
• Assisted customers within a queue to minimize any wait time and provide the most efficient service possible Résumé – Valannda Hazzard 334-***-**** ********.*******@***.*** Page 2 of 2 MENTAL HEALTH CENTER – SUBSTANCE ABUSE AND CRISIS THERAPY INTERN – HUNTSVILLE, AL AUGUST 2012 – DECEMBER 2012
• Participated in individualized assessments for new patient intakes
• Taught and lead group sessions on topics based in a program curriculum
• Assisted in outpatient counseling using a multidisciplinary approach
• Helped to improve patient functionality in order to be active and productive members of the community
• Evaluated patients in crisis prevention and produced a plan of action for treatment ALABAMA AGRICULTURAL AND MECHANICAL UNIVERSITY – ADMINISTRATIVE ASSISTANT – NORMAL, AL JANUARY 2010 – AUGUST 2012
• Arranged and attended formal business meetings, luncheons, and dinners for the program with foreign dignitaries
• Formatted and edited printing materials for English as a second language student textbooks to be used in a foreign country
• Used excellent communication skills when interacting with different personnel and university departments through use of email, multiline phone system, and fax
• Coordinated the delivery of important documentation associated with Textbooks and Learning Materials program
• Developed and maintained upkeep of digital record keeping and specific filing system for program efficiency FRESHWAVE DENTAL CARE OFFICE ASSISTANT ENTERPRISE, AL MAY 2008 – AUGUST 2008
• Efficiently managed day to day operations of dental office
• Consistently opened and closed dental office according to office protocol
• Created a neat and professional office space to increase productivity
• Reviewed the daily schedule for accuracy and posted it in all treatment rooms
• Effectively answered and responded to telephone calls with professionalism
• Review supplies for reception and provided order to the Dentist’s daily schedule Honors and Activities
• Graduated cum laude
• Active with Big Brothers and Big Sisters Program
• Financial secretary for Student Government Association for Junior Class
• Member of Psi Chi International Honor Society in Psychology
• Actively involved with Young People’s Division for the AME church Technical Skills
• Microsoft Word, Excel, PowerPoint, and Microsoft Outlook
• Excellent organizational and administrative skills
• Excellent communications skills
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