Valannda L. Hazzard

Email Address: aczpel@r.postjobfree.com

Permanent Address: 3603 Emm Ell Street SW

Huntsville, AL 35805

334-***-****

Objective

An individual motivated by compassion and empathy for people seeks a responsible and challenging position through the use of organizational skills in addition to my degree in Psychology with a company that supports the promotion of social development.

Education

Walden University Minneapolis, MN December 2014 – Present Master of Science in School Counseling, GPA: 3.4

Alabama Agricultural and Mechanical University Normal, AL August 2009 – May 2013 Bachelor of Arts in Psychology, GPA: 3.2

Employment and Professional Experience

RAINBOW CHILD CARE CENTER – ASSISTANT TEACHER – HAMPTON COVE, AL MARCH 2016 – PRESENT

• Assist with the overall operation of the teaching classroom

• Develop and provide instruction on weekly lesson plans structured around program curriculum

• Develop parental rapport

• Ensure the safety and health of children through compliance with brand policies and procedures SEQUEL YOUTH AND FAMILY SERVICES – YOUTH COUNSELOR – OWENS CROSS ROADS, AL MAY 2013 – FEBRUARY 2016

• Provided supervision and assistance to adolescent female residents between ages 12 to 18

• Taught and directed group sessions on psycho educational and basic living skills

• Read and interpreted documents such as safety rules, operating and procedure manuals, and student records

• Documented and filed student’s daily progress in student records and other important routine documents according to company policy

• Provided comprehensive, challenging, and therapeutic services through coordination and instruction of counseling material. ENTERPRISE HOLDINGS – CUSTOMER SERVICE AGENT – HUNTSVILLE, AL OCTOBER 2012 – MAY 2013

• Provided assistance based on each customer's needs and requests, by brand

• Identified and attended to customer by name, verified rental agreement and reservation

• Ensured smooth and efficient handling of rental arrangements for each customer by verifying return dates and other important information

• Reviewed rental parameters with all customers to ensure accuracy and understanding of information listed on rental reservations and agreements

• Answered telephone in a friendly, helpful and prompt manner

• Offered customers assistance with directions, maps, local area information and appropriate service information.

• Assisted customers within a queue to minimize any wait time and provide the most efficient service possible Résumé – Valannda Hazzard 334-***-**** aczpel@r.postjobfree.com Page 2 of 2 MENTAL HEALTH CENTER – SUBSTANCE ABUSE AND CRISIS THERAPY INTERN – HUNTSVILLE, AL AUGUST 2012 – DECEMBER 2012

• Participated in individualized assessments for new patient intakes

• Taught and lead group sessions on topics based in a program curriculum

• Assisted in outpatient counseling using a multidisciplinary approach

• Helped to improve patient functionality in order to be active and productive members of the community

• Evaluated patients in crisis prevention and produced a plan of action for treatment ALABAMA AGRICULTURAL AND MECHANICAL UNIVERSITY – ADMINISTRATIVE ASSISTANT – NORMAL, AL JANUARY 2010 – AUGUST 2012

• Arranged and attended formal business meetings, luncheons, and dinners for the program with foreign dignitaries

• Formatted and edited printing materials for English as a second language student textbooks to be used in a foreign country

• Used excellent communication skills when interacting with different personnel and university departments through use of email, multiline phone system, and fax

• Coordinated the delivery of important documentation associated with Textbooks and Learning Materials program

• Developed and maintained upkeep of digital record keeping and specific filing system for program efficiency FRESHWAVE DENTAL CARE OFFICE ASSISTANT ENTERPRISE, AL MAY 2008 – AUGUST 2008

• Efficiently managed day to day operations of dental office

• Consistently opened and closed dental office according to office protocol

• Created a neat and professional office space to increase productivity

• Reviewed the daily schedule for accuracy and posted it in all treatment rooms

• Effectively answered and responded to telephone calls with professionalism

• Review supplies for reception and provided order to the Dentist’s daily schedule Honors and Activities

• Graduated cum laude

• Active with Big Brothers and Big Sisters Program

• Financial secretary for Student Government Association for Junior Class

• Member of Psi Chi International Honor Society in Psychology

• Actively involved with Young People’s Division for the AME church Technical Skills

• Microsoft Word, Excel, PowerPoint, and Microsoft Outlook

• Excellent organizational and administrative skills

• Excellent communications skills

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