Customer Service Sales

CHELSEA SAMANTHA STOCKS

Sales Consultant Strategic Planning Clients’ Relations

***** ******* ****, *****, ** 35773: Phone: 757-***-****: Email: ***************@*****.***

EXECUTIVE SUMMARY

A creative, performance driven and result oriented sales professional who is more than able to build productive relationships with existing clients and to develop new business opportunities. Highly efficient and has excellent organization skills; relates well with people at all levels and has the flexibility of working well as part of a team or individually. Possesses a good team spirit, deadline oriented and having a passion for providing the highest standards of hospitality and services to clients. Has a proven ability to ensure that brand messages, standards and communications are understood and implemented effectively; works well under pressure and possesses strong customer service skills, good communication skills and attention to detail.

AREAS OF EXPERTISE

SALES MANAGEMENT PERSONAL

•Sales management • Relationship building •Creative Decision Making

•Strategic planning/Execution • Executive support •Communication skills

•Brand strategy • Account management •Organizational skills

•Customer services • Project management •IT skills/MS office suites

•Inventory/finance control • Fleet management •Detail-oriented

•Negotiation skills • Leadership and training •Multi-task

PROFESSIONAL EXPERIENCE

Bay Host/Support, Top Golf Nov. 2015-Present

Virginia Beach, VA

•Manage different customer service and administrative tasks to resolve customer issues quickly and efficiently

•Accurately complete checkout paperwork and accepted payment from customers and made change

•Enhance and promote safety and security policies and procedures while maintaining cleanliness of work areas throughout the day

•Develop and maintain positive working relationships with others and support team to reach set goals

Luxury Auto Rental Manager Mar. 2015-Aug. 2015

Virginia Beach, VA

•Managed and oversaw branch operations including fleet management, logistics, financial reports as well as employee development

•Provided outstanding customer service and efficiently resolve customer issues thereby increasing customer service satisfaction rate by 88%

•Conduct market research and created rental price structure classifications that helped to increase productivity and clientele

•Met and exceeded company daily and monthly targets; maximized sales revenue, and achieved operational goals and financial objectives

Sales Consultant Jan. 2015-Mar. 2015

Virginia Beach, VA

•Managed, and established business accounts; maintained client account documentation

•Developed strong relationships with current and future clients and ensure customer satisfaction and retention

•Consistently set and achieved targeted sales and revenue goals

•Trained and mentored new employees on sales strategies, customer experience and brand identity to meet company sales goals

Account Executive Feb. 2014-Nov. 2014

Tampa, FL

•Managed operation functions including inventory, logistics and fleet Management

•Drove major account activity to completion; maintained and solidified account relationships through daily continuous communication with clients

•Initiated marketing strategies to generate new business and retain existing clients

•Developed process improvements and enhanced marketing efficiency and effectiveness

PREVIOUS EMPLOYMENT

•Management Assistant Nov. 2013-Feb. 2014

Virginia Beach, VA & Zephyrhills, FL

•Management Trainee Jan. 2013-Nov. 2013

Virginia Beach, VA

•Server, Saltgrass Steakhouse May. 2011-Nov. 2012

Beaumont, TX

•Server/Hostess, Outback Steakhouse Jul. 2008-Feb. 2011

Beaumont, TX

KEY ACHIEVEMENTS

•Built and grew revenue growth and achieved 19% Corporate Business Growth earning top 5 in country corporate business in 2013

•Recognized as part of the top 10% in sales, exceeding sales goals for 5 consecutive months in 2013

•Ranked 1st in the area for sales for January, 2014

EDUCATIONAL QUALIFICATIONS

•Bachelor of Science in General Studies 2009-2012

Minor in Anthropology

Lamar University, Beaumont, TX

AFFLIATIONS

•Vice President, Lamar Anthropology Association 2012

•President, Lamar Anthropology Association 2009-2011

•Summer Internship/Primate Keeper, Houston Zoo 2012

•Social Chair/House Manager, Alpha Omicron Pi Fraternity 2008

REFERENCES

Available on request

Contact this candidate