Customer Service Administrative Assistant
Resume:
Sally J. Thornton
***** ********** ***** ● Macomb, MI 48044
An office manager with over 25 years of experience in office and health service operations with a proven ability to excel within fast-paced environments and to lead and motivate employees. Familiar with all aspects of daily business operations including: personnel, human resource issues, HIPAA and OSHA compliance, payroll, budgets, accounts payable and numerous administrative functions.
Team Building Employee Motivation Communications Mentoring Problem Solving Strategic Learning Marketing IT Management Staff Training and Development Customer Relations Staff Orientation Accounts Payable Administrative Assistant/Customer Service, February 2012-present Sterling Education
Troy, MI
Manage and coordinate the Cambridge International Examinations procedures for 35 campuses.
Manage HR paper work for new hires including background screenings and drug screenings for 35 campuses.
Organize and coordinate the annual Leadership Conference for staff and volunteers including registrations and logistical arrangements including venue booking, hotel and meeting rooms and transportation.
IT support of staff with email accounts and Learning Management System issues.
Assist Accounts Payable department
Reply to and direct to proper channel all customer service inquiries.
Responsible for meeting minutes and conference arrangements for Executive Team. Business Office Manager, October 1999-August 2011
Girl Scouts of Southeastern Michigan (formerly Girl Scouts of Macomb County) Detroit, MI
Applied a decade of office management knowledge to provide expert consultation in recruitment, training and scheduling of office personnel.
Coordinated and resolved technology issues within the office, maintaining computer support and providing ISP troubleshooting support.
Reviewed check requests for appropriate information/coding, entered and processed checks utilizing MIP software. Reviewed, processed and approved payroll for up to 50 staff members.
Reviewed/revised personnel policies and staff manual.
Discreetly and efficiently handle all matters of a confidential nature. Office Manager, 1983-1999
Northland Family Planning Center
Clinton Township, MI
General oversight of all personnel decisions, daily office functions and client relations.
Revamped a task scheduling system that the staff perceived as unfair, adopting a rotation approach, eliminating staff complaints.
Hired and trained staff for a new business location developing client flow and office set-up. EDUCATION
Bachelor of Science Degree
Michigan State University
East Lansing, MI
Core Professional Strengths
Professional Experience
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