Restaurant Operations Manager

MALLORY S. CROSS

**** ******** ***** **** **********, Tennessee, 38138 901-***-**** *********@*******.***

CAREER OBJECTIVE

Obtain a management position where I can effectively utilize my expertise, in the areas of human relations, operations and training, to ensure a high rate of profitability for the organization.

WORK EXPERIENCE

THE CHEESECAKE FACTORY, MEMPHIS, TN

Operations Manager, Jul 2015 – Present

Oversee all personnel processes of 259 employees. Responsible for an annual volume of 12 million.

RED ROBIN, MEMPHIS, TN

Operations Manager, Jun 2014 – Jul 2015

Developed product-marketing strategies, including advertising campaigns and sales promotions.

RED LOBSTER / DARDEN, MEMPHIS, TN

Staffing and Training Manager, Jan 2012 – Jun 2014

Performed personnel actions, such as hiring and firing staff, providing employee orientation and training and conducting supervisory activities.

ON THE BORDER, MEMPHIS, TN

Managing Partner, Jul 2010 – Dec 2011

Reviewed financial statements, sales and activity reports, and other performance data to measure productivity. Helped build annual sales volume to 5 million dollars.

PERKINS RESTAURANT, MEMPHIS, TN

General Manager, May 2009 – Jul 2010

Directed budget activities to fund operations, maximize investments and increase efficiency.

RENT-A-CENTER, MEMPHIS, TN

District Manager, Oct 1998 – May 2009

Served as a liason between management and employees by interpreting contracts and helping resolve work-related problems. Mentored 7 store managers and 21 assistant managers in their career paths.

EDUCATION

BIRMINGHAM-SOUTHERN COLLEGE, BIRMINGHAM, AL

Bachelor of Science/ Industrial Psychology, May 1994

ADDITIONAL SKILLS

Human Resource training, Microsoft Office proficiency, Bilingual/Spanish, and SERVSAFE certification.

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