Software QA Tester

Sophia P. Dwaram

Email: aczpdn@r.postjobfree.com

Ph: 703-***-****, Status: US Citizen

OBJECTIVES:

To enhance my professional software quality assurance skills in a challenging project that will allow me to apply my analytical, programming and research skills to make a significant contribution to a company’s continued success.

CARRER SUMMARY:

4 years of working experience in Software Quality Assurance for Mobile, Client/Server and Web Based Applications in Manual and Automation testing.

Expertise in Test Development Life Cycle, Test strategy, Methodologies, and processes compliance to standards.

Professional with extensive experience in testing of various Domains like Mobile banking, Mortgage and healthcare domains on iOS, Windows, and UNIX Environments.

Good understanding and experience working on applications developed using Agile and traditional methodologies.

Good understanding of SDLC and related documentation and artifacts.

Expertise in manual testing including Requirements Analysis, writing Test plans, Test Cases, and Requirements Traceability Matrix.

Good experience with section 508 compliance standards, processes and tools like JAWS, WAVE, JUICY, Color Contrast Analyzer and WAT.

Good understanding of Government Product/Service Accessibility Template (GPAT).

Extensively worked in all phases of testing including System, Integration, E2E, Regression, section 508 compliance testing, Load, Stress, and User Acceptance Testing (UAT) and Section 508 testing.

Good experience with Automation Testing Tools using Quick Test Professional (QTP) and Win Runner.

Experience in software Test Management Tools like HP ALM, Version One, HP Quality Center, Team Foundation sever(TFS), JIRA, IBM Rational Clear Quest, and Test Director.

Performed data driven test with multiple test data inputs typically using flat files and spread sheets.

Experience in PL/SQL, DML and DDL, write Complex SQL for Backend Testing.

Knowledge on UNIX commands and expertise in using them extensively for various testing activities.

Work closely with the Product Acceptance team, Project Manager, and Product Development teams from design through post-release product support to ensure design is testable and product requirements are met.

Strong analytical, interpersonal and customer relational Skills. Proven communication and presentation Skills.

Detail-oriented, capable of multi-tasking with proven ability to prioritize tasks as well as work independently or in a team.

TECHNICAL SKILLS SUMMARY:

Testing Tools: HP ALM, HP Quality Center, Team Foundation Server(TFS), JIRA, Section 508 compliance testing tools (WAVE, JAWS, WAT, Table Inspector, Color Contrast Analyzer, Web Developer, 508 testing of PDF files, Microsoft Word, Excel documents and PowerPoint presentations), Quick Test Professional, Test Director, and SQL Developer, SQL Server Management Studio, TOAD, Rational Requisite Pro, IBM Rational Clear Quest, MS Office (word, excel, PowerPoint, outlook), Microsoft Visual Studio, JAMA CONTOUR.

Languages: SQL, PL/SQL, VB script.

Platforms: Mobile iOS, Windows 9x/NT/2000/XP and UNIX.

Database: MS Access, Oracle, SQL Server, DB2.

Scripting Language: VB Script, TSL

Web Technologies: HTML, JSON, CSS, Java Script and DHTML, .NET.

Front End Tools: HTML, Apache Cordova, MS Front Page, Java, J2EE.

Professional Experience:

REI Systems, VA

Functional Test Engineer Apr’14 – Present

Health Resources Systems Administration (HRSA)

The HRSA Electronic Handbooks is a web based system that supports the Federal Governments Health Resources and Services Administration’s grant and loan program management processes from start to finish. The handbook contains modules that correspond to business processes with electronic forms to execute the relevant business processes in real-time.

Responsibilities:

Managing the software quality by overlooking the testing lifecycle, managing the testing schedule, analyzing requirements, and identifying the integration points.

Reviewed and analyzed business requirements and technical specification documents and developed test plan and test strategies for various releases.

Converted business requirements and design documents into test scenarios and test cases for various releases.

Designed and developed test cases for UI, functionality, regression, integration, E2E testing, section 508 compliance testing and UAT testing for various releases of the application.

Performed smoke testing and dry run testing.

Performed 508 compliance testing for various releases which included test planning, designing and execution of test cases based on the section 508 guidelines.

Good experience working with various 508 compliance tools like JAWS, WAVE, JUICY, Color contrast Analyzer, WAT, Web Developer.

Prepared test plan documents for various releases.

Performed backend testing of the application by executing SQL queries to validate the data in the SQL database.

Peer reviewing project artifacts

Attended Change Request Meetings to document changes and implement procedures to test changes.

Documented test results and prepared Test Summary Reports and pass/fail status for every testing cycle. Provided daily execution status, status of planned testing tasks, issues, and risks to the team lead/test manager.

Defects or change requests were managed in JIRA. Worked proactively and closely with the development team to reproduce the defects to ensure that the defects are fixed and closed.

Good understanding of Government Product/Service Accessibility requirements and Template (GPAT).

Supported User Acceptance Testing (UAT) by creating UAT test artifacts including UAT test plan, test cases and test data for internal and external users (including account executives and beta testers).

Provided UAT test execution support to business users and stakeholders.

Actively participated in review and resolution of UAT defects.

Retested the defects to ensure the defects are fixed and closed.

Created UAT test analysis reports and UAT defects reports.

Supported Pre-and post-deployment activities.

Handled deployment of builds in the test environments.

Good experience in testing web based and mobile applications on various devices for IOS, Android, Windows mobile operating systems.

Good experience with Agile Methodology.

Created QA inspection checklists and participated in QA inspections.

Created documentation and participated in Gate Reviews.

Interacted with the business and development teams for the Modifications Requests (MR) and Enhancements Requests (ER).

Participated in Root Cause Analysis or Problem Management process.

Interacted with developers, project managers, for reporting test execution results.

Participated in Technical Walk-through sessions and weekly assessment meetings with business analysts and developers.

Created Test summary reports and Test Incident reports for the features tested.

Responsible for preparing the user documentation and coordinating with the business team.

Motivated team player with excellent communication and interpersonal skills and debugging skills.

Environment: TFS, SQL Server Management Studio, JIRA, Windows, .Net, Java, J2EE, web logic, Java script, HTML, Pl/SQL, Microsoft Excel, and Microsoft word, IE, load runner, 508 compliance tools like WAVE, Juicy Color Studio, WAT, Web Developer and Fire Bug, JAWS, JAMA CONTOUR.

Capital One, VA Feb’13 – Mar’14

QA Analyst

Capital One introduced its Tablet App for ipad in 2013 to deliver an integrated ipad app that allows account servicing and provide an engaging user experience for its customers.

Capital One Tablet app is a Hybrid Web app compatible with iPad, iPhone and iPod touch and designed to manage Capital One credit cards, Capital One 360, and Capital One Bank accounts securely and conveniently. Customers can view balances and recent activity, pay your bill(s) and schedule payments, move money, find branches/ATMs, view deals, redeem rewards and more.

Responsibilities:

Participated in grooming sessions with business systems analyst to understand the requirements and ensure all business requirements are covered in the testing strategy and test cases and procedures.

Developed test strategy and test scenarios for system testing based on the functional requirements and scope

Converted business requirements and design documents into test cases and test scripts for enhancements and new features to existing applications.

Participated in test case review meetings with BSA and the testing team to update the test cases based on the new functionality that has been added to the releases and ensure all the requirements have been covered through test cases.

Designed and developed test cases in HP ALM for UI, system, regression and integration testing, E2E testing and UAT testing of the application.

Responsible for putting in the requests for the various test data like test accounts to the TDM.

Participated in Defect Review meetings to review the defects and assign severities with the project manager and the development team daily.

Responsible for performing UAT for the fixed defects and stories to get acceptance from the Business and Intent.

Responsible for mapping the test cases to requirements and creating RTM to ensure complete requirements coverage with test cases.

Involved in complete system and integrating testing of ETS and OLB R features of the App.

Developed and executed manual test scripts using test plan and test lab modules of HP ALM for system, integration, end to end and regression testing of the application.

Prepared Test data for positive and negative test scenarios as documented in the Test plan.

Performed Backend testing of the application by executing SQL queries to validate the data in the database and validate the right XML response is returned.

Documented test results and prepared Test Summary Reports and provided daily execution status to the team lead.

Defects were identified and logged in HP ALM and worked proactively to ensure that the defects are fixed and closed.

Participated in the risk assessment and mitigation strategy meeting to identify the risks and propose mitigation strategy and communicate areas of focus for testing.

Participated in Beta testing of the app and document the defects found and ensure they are retested and closed.

Worked closely with requirements as well as development teams to ensure testing issues are resolved in a timely manner

Good experience with Scrum and Kan Ban method of Agile Methodology.

Worked with the project management tool Version One for tracking stories, defect and ensure all defects in the backlog have a business priority assigned to them.

Interacted with developers, project manager, and business for reporting test execution results.

Participated in Technical Walk-through sessions and weekly assessment meetings with business analysts and developers.

Supported multiple client releases of the app with enhancements and new features.

Environment: HP ALM, SQL Server Management Studio, QTP, Java, JSON, CSS, web logic, Java script, HTML, XML, PL/SQL, Microsoft Excel, and Microsoft word, Microsoft PowerPoint, load runner.

AT&T, CA Jan’12 - Jan’13

QA Tester

U-Verse

AT&T Inc. provides telecommunication products and services to consumers, businesses, and other telecommunication service providers under the AT&T brand worldwide.

U-Verse includes fiber optic technology and computer networking to provide advanced digital TV, high speed internet and digital home phone/mobile phone service together as a fully integrated experience. U-Verse was developed as a strategic order entry, call processing and invoicing system. The objective of this project is to enhance the order processing stream with strategic requirements to enable quicker order processing, less manual intervention and increase ordering efficiencies. The integration test is a set of business transactions performed by AT&T systems ranging from sales, provisioning, order entry and downstream billing. U-Verse provides a smooth on-line efficient and easy to operate system, which reflects up to the minute customer data. Stringent upfront editing and validation ensures consistent high quality service orders. It monitors usage trends and allows for on-line correction of erred usage prior to billing.

Responsibilities:

Analyzed and reviewed the business requirements, software requirements, functional specifications, and design documents.

Used Quality Center to prepare, Test plans, Test cases and procedures as per the business requirements.

Designed and developed test cases for UI, functionality, integration, and regression testing.

Developed positive and negative test cases and boundary value test cases to validate the application.

Responsible for creating RTM to ensure complete requirements coverage with test cases.

Performed system testing, Integration testing and E2E testing for various releases.

Verified the results of execution of test cases were as expected as per specifications and followed up with users, analysts, and developers on resolution of defects.

Executed Backend testing of the application by writing SQL queries for data validation.

Managed defects or change requests in the IBM Rational Clear Quest and ensure that the defects are fixed and closed.

Worked with various interfacing systems supporting our application to validate the End to End integration of the system.

Generated Test Analysis Reports and Graphs and defect reports using Quality Center.

Assisted the team lead with daily QA tasks. Attended project meetings, release meetings and QA status meetings.

Verified that the result of execution of test cases expected as per the specifications.

Followed up with users, business analysts, project team, subject matter experts and resolved the issues.

Coordinated with client team for application configuration issues, defect analysis and timely release of test versions of application.

Extensively interacted with business users and department heads during requirements gathering and User Acceptance Testing.

Environment: Quality Center, UNIX, SQL server, SQL, PL/SQL, Java, JSP, JDBC, Servlets, Html, Java Script, Web Logic.

EDUCATION:

Masters in HR Management India

Post Graduate Diploma in Computer Applications India

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