Chantal Garbutt

613-***-****

- * -

** ********

Embrun, Ontario K0A 1W0

Objective: Full time permanent position

Highlights of Qualifications

Over 25 years experience in various customer service roles Fluently bilingual (French-English) spoken, written and read Proven multi-tasking, communication and problem solving skills Excellent relations with customers and co-workers

Punctual, reliable, hard working and honest

Work History

Avery Products Canada, Senior Customer-Consumer Representative 2015-2016

First escalation contact for team of 5 agents when determining next step in customer or consumer problem resolution

Co-chair leading the multi departmental team responsible for the smooth deployment of the 2016 Back To School program

Trained new team members on AS400 based program for customer needs and on the internet based, consumer documentation program, Salesforce

Maintained all new and existing item information base

Entered pricing promotions for approved customer listing

First contact for new customer set up

Monitored agent performance by reviewing daily reports

Remained the primary service provider for Wal-Mart Canada

Ran various reports to provide notice of possible future service or fill issues

Offered timely consumer service by taking calls and providing necessary help and information Avery Dennison, Bilingual Customer Service Representative 2005-2015 Now operating under the name Avery Products Canada

Successfully managed to meet companies expectations for fill rates and on time deliveries

Manually entered faxed orders and ensured correct pricing and quantities

Systematically processed EDI orders on a daily basis

Processed necessary complaint documents to enable return of defective product

Tracked back orders and followed appropriate measures to maintain the best accuracy with the forecast

Learned to better serve Wal-Mart by utilizing their supplier web site, Retail Link

Supplied help to many departments with translations and corrections of packaging

Received multiple Values in Action Awards

Trained in the Lean Culture

Partook in the set up of new Target account

Ran multiple excel reports and analysed results for various departments

Presided over specific customer team meetings

Trained on purchasing system and responsible for office needs

Call centre training on Salesforce to assist as back up Printera Corporation, Customer Service Coordinator 2004-2005

Entered orders into computer system within time frames allowed

Processed necessary complaint documents to enable return of defective material in prescribed time delay and followed through to ensure required responses and credits were received by customer

Tracked production and shipping dates to ensure the meeting of customers’ requested delivery dates

Facilitated communications between customer and appropriate specialized resources in plant by relaying information and documentation to requester

Chantal Garbutt

613-***-****

- 2 -

Member of the quality team

Alcan Packaging, Customer Response Coordinator 2002-2003

Ensured friendly and efficient relations with customers totalling approximately 20 million in sales

Entered orders into computer system within time frames allowed

Processed necessary complaint documents to enable return of defective material in prescribed time delay and followed through to ensure required responses and credits were received by customer

Identified need for more accurate and frequent customer inventory monitoring and created Excel work sheet to improve control avoiding overages and shortages

Tracked production and shipping dates to ensure the meeting of customer’s requested delivery dates

Dealt with custom officers and brokers to accelerate reception of material FPC Flexible Packaging Corporation, Sales Coordinator 1993-2002

Sales coordinator selected to supply dependable customer service to all Quebec based customers and some strategic Ontario Customers, totalling approximately 12 million in sales

Used bilingual skills to clearly and precisely convey customer needs

Entered orders into computer system within allotted time

Processed complaint documents and enabled the return of defective material for credit

Calculated and updated in plant customer inventory on a weekly basis and informed customers of any potential shortages or overages

Typed quotations and correspondence in both French and English with 100% accuracy

Attended production meetings to monitor order progress and forecast any delays or problems Johnson Controls Ltd, Various positions as listed below 1990-1993 Accounts Payable Clerk

Accurately recorded all invoices in log book in prescribed time frame

Processed documents to ensure prompt payment

Answered questions pertaining to payments in a competent and pleasant manner Computer Assisted Designer

Reproduced system drawings on computer

Installed dynamic graphics at customers’ locations and supplied training on their workings Service Coordinator

Verified service contracts, ordered included parts and quoted prices for non included labour

Monitored and checked time sheets for 18 service technicians

Facilitated communications between customers and service technicians

Used my bilingual skills to translate documentation and correspondence Sales, Parts Department Clerk

Obtained the required technical information for customers and company servicemen, for all parts offered by the sales department

Ordered the correct parts needed by customer from various Johnson manufacturing plants

Prepared shipping papers and parts for delivery

Approved reception and distribution of received material

Monitored service trucks and plant inventories

Provided lead times for receipt of any special orders Dispatcher

Answered customers’ service calls and dispatched the proper technical personnel

Verified work sheets versus time sheets, hours worked and used inventory on weekly basis

Distributed specially ordered materials to proper service technician

Attended night school in cooling/heating and welding to better understand customers needs and company offered services

Chantal Garbutt

613-***-****

- 3 -

Receptionist

Dealt with approximately 150 calls a day on 15 lines and redirected to 60 employees

Received, distributed and expedited mail and faxes

Typed French and English correspondence with 100% accuracy Other Qualifications

Windows Word PowerPoint

Excel Electronic Mail Web

Office practices EDI ordering system

Education

Grade 12 diploma, Belcourt High School, Ottawa

Grade 13, De LaSalle High School, Ottawa

Interior Design, Algonquin College, Ottawa

Toronto Music Conservatory Diplomas: Piano Level 6 Guitar Level 3

Theory Level 2

Other Achievements

Winner of music competitions

Winner of Young Citizen Achievement Award

Volunteered in rehabilitation hospital

Participated in organizing various office functions such as Christmas Celebrations and Awards Banquets Involved in Girl Guides of Canada for 12 Years, 3 as assistant leader Hobbies

Reading, guitar, jewellery making, baking & cake decorating, crochet

Contact this candidate