System Administrator Manager

THERESA JORDAN

**** **** *****, ****** ***** ****3 281-***-**** *.**********@*****.*** inkedin.com/in/theresajordan

SUMMARY

An analytical and meticulous document control manager, and records management professional with demonstrated expertise in the pharmaceutical, biotech, manufacturing, engineering, construction, and oil & gas arena. Established capabilities in business processes, continuous improvement from a document control perspective, system administration, project management, policy/procedure development, corrective action implementation, compliance and end user problem solving/troubleshooting. Efficient in the cGMP, FDA, ISO, ASME and regulatory environment. Collaborates effectively in teams, leads and motivates. Driven to achieve results and exceed expectations to ensure the long-term and sustained success of an enterprise.

SUNOCO (STRIPES)

Senior Training Administrator, August 2016-Ongoing

Via manual based tracking system. Authored departmental Standard Operating Procedures (SOPs) and made procedures effective within a controlled environment. Tracked documentation, monitored revisions and versions via manual workflows.

Edit and made effective job aides, and work instructions.

Stored documentation via SharePoint. Create and monitored workflows for proper documentation and stored repository for proper check in and check out methods.

Generate numerous crystal reports via PeopleSoft using multiple queries (Employee Training Report, Food Handler Report, Employee Certification Report, Maintenance Reports, and TABC Reports).

oHeavy data entry via PeopleSoft daily.

oHeavy troubleshooting via PeopleSoft daily including end user troubleshooting assistance.

Monitored, edit, revised job aides, work instructions, and manuals.

Act as the 360 Training Database System Administrator

oAdd users and groups

oTroubleshoot employee lockouts and user issues. Heavy employee customer service (face to face and phone).

oManage security and roles and responsibilities.

Act as the TABC Database System Administrator

oAssist employees with the TABC enrollment process.

oHeavy employee troubleshooting assistance.

Sole LMS Administrator, create/publish learner training plans, create/publish learner course (web based, classroom e.t.c), create/publish learner assessments questions, and create surveys. Single and group enrollments. Oversee/assign user access and settings. Troubleshoot user system issues. Documentation content versioning within LMS. Manage content, banners, and notifications. In addition, run SQL query reports and report design within the LMS system.

APRIA HEALTHCARE, Homebased

Process Document Content Administrator, December 2015 - August 2016

Focused on process development and driving process implementation via assigned workflows.

Responsible for all SOPs and records content related to processes pertaining to each project.

Heavy tracking of SOP revision and version control and proper distribution.

Worked with business owners, vendor partners, quality team members and other related parties to ensure changes are communicated effectively between the front and back end of the business.

Responsible for coordinating the implementation of new programs from a workflow perspective between corporate and field operations.

Heavy usage of Visio and presenting flows in a group setting.

Ensured compliance to company policies, procedures and best practices are followed.

ORASCOM, Houston Texas

Document Control Manager, June 2014- November 2015

Successful in the organization and implementation of the temporary manual documentation tracking systems.

Processed all construction related documentation adhering to procedural steps in accordance with well-defined procedures and guidelines.

Act as the project manager, oversaw the start, discovery and implementation of workflows in the document management system Aconex. Monitored all documentation uploaded in the document management database.

Managed the junior document controllers.

Enhanced the documentation retention policy.

Managed numerous scanning projects for proper destruction of records and offsite storage. Prepared documentation and drawings for upload, indexing, versioning, revision, and OCR preparedness.

The sole system administrator Aconex (EDMS) database (train all new employees, administer user rights and vendor platform rights, and troubleshoot issues from an end user perspective).

Oversaw the flow of RFIs (return for information).

Authored, revised and made effective all SOPs within a controlled environment.

Manage Direct reports (hire, annual reviews, weekly one on one with team members, mentor, and termination).

Oversaw, gathered, and tracked all construction related documentation (records, documents, drawings, manuals, data books) for final turnover.

HEATH CONSULTANTS, Houston Texas

Document Control Manager, October 2010 - June 2014

Established and managed the document control department and junior controllers within the Engineering/Manufacturing group.

Repaired the broken document management system.

Controlled and monitored the change management system and part number generated system. Facilitated the ECO (Engineering Change Order) change review board meetings. (Including drawings, documentation, and manual changes via Solid Works, AutoCAD and manually).

Act as the project manager of the start, discovery, and implementation and workflows pertaining to the PLM (Product Life Cycle) EPIOR. Oversaw the proper way to store documentation, within the PLM system.

Responsible for form design pertaining to the PLM. Served as the system administrator for the data management system (EPICOR). Monitor the workflow of documentation moving through EPICOR.

Monitored and tracked deviations and CAPAs (Corrective Action).

Author, edit and made effective departmental SOPs.

Tracked and monitored document, drawing, and manual revision and proper versioning. Including proper distribution of all.

Oversaw the biennial review system.

Lead quarterly internal audits from a documentation perspective.

Responsible for overseeing scanning projects, to ensure proper guidelines are followed to upload in database.

TAPCO ENPRO, Channelview Texas

Document Control Supervisor, August 2007- October 2010

Supervised the junior document controllers within the Engineering department.

Oversaw and implemented the proper way to store documentation in house and offsite.

Monitored the records retention timelines for proper destruction.

Revamped the department’s manual based system from a document control perspective.

The sole point of contact during the ISO 9001 certification process (mock and formal inspection).

Authored department SOPs. In addition, worked with engineering to draft and make effective QSP (Quality System Procedures) for ISO 9001 certification.

Tracked and logged non-conformance, deviations, and CAPAs.

Oversaw numerous amounts of documentation scanned, indexed, OCR’d and implemented within the document management system Docufree from a workflow perspective.

Act as the sole Docufree user system administrator.

Monitor the change management system and facilitate the engineering change review board meetings for drawing, procedure, manual changes.

Monitored the flow and approval process of document changes within a controlled version and proper revision environment.

Mentored, trained, hire, performed annual reviews, coached (weekly one on one), and terminated direct reports.

Gather data per project to pass onto client at the end of project (drawing, data books, cds, documentation, manuals).

ADDITIONAL EXPERIENCE

Macrogenics, Document Control Administrator II, Gaithersburg Maryland 2005-2007 (Worked in the engineering and manufacturing cGMP environment). Will provide further details upon request.

Cell Genesys, Senior Document Control Administrator, San Diego California 2004-2005 (Worked in the quality group within a cGMP environment). Will provide further details upon request.

Biogen IDEC, Senior Compliance Coordinator, La Jolla California 2003-2004 (Worked in the compliance department within a cGMP environment). Will provide further details upon request.

PFIZER, Senior Documentation Specialist, San Diego California 2001-2003 (Worked in the data management department within a cGMP environment). Will provide further details upon request.

EDUCATION

University of Phoenix, Houston Texas, Bachelor’s Degree in Business Administration Management, Graduated 2010

CERTIFICATIONS

Project Management 2014

ISO9000-9001:2008 Internal Auditor Training (ABS Quality Evaluations)

Principals of Lean and Value Stream Mapping 2009

COMPUTER SKILLS

EPICOR

QUMAS

DOCUMENTUM

MANFACT

DOCUFREE

ACONEX

SHAREPOINT/Visio/Bluebeam

TRACKWISE

PROCAD

PEOPLESOFT

DOCUWARE

360 TRAINING

MICROSOFT SQL SERVER

ERP SYSTEMS

AS400/Expertus One

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