Client Services
Resume:
Curriculum Vitae
of
Baholo Mokoena
PERSONAL DETAILS
Name Baholo
Surname Mokoena
Id Number 901***-**-**-***
Residential Address 18 Gabe Street Port Elizabeth
Racial Group Black
Nationality South African
Phone Number 063-***-****
Telephone number 011-***-****
Email address ***************@*****.***
EDUCATIONAL HISTORY
TERTIARY EDUCATION
Institute PC Training and Business College
Period 2010 to end of 2011
Program National Diploma: Information Tech nology
Secondary Education
Last School attended Emshukantambo Secondary School
Period January 2004 to December 2009
Highest grade passed Grade12
Work experience
Company:: Michael Maponya Local Health Clinic
Role Front Administrator and filing Clerk,
Data Capturer
Duration 03/01/2012 until 31/01/2013
Contact Person and Reference
Manager
Mrs. Queen NgobenI
Company: Multichoice
Role Customer Service Call Center Personnel
Responsibilities :- Troubleshooting decoder issues, - Setting up and configuring different types of decoder modes/set ups. - Sales(promoting new products)
Duration 01/11/2013 till 29/04/2014
Contact Person and Reference
Marvin Williams
Supervisor
******.********@***********.**.**
Company: Afrihost
Duration 01/11/2014 to 31/07/2016
Role Technical Support Consultant
Responsibilities
(a)ADSL Support:- - Network Configuration- ADSL, VDSL,VPN's and L2TP networks,
Troubleshooting network issues like packet loss, speed fluctuations, Wi-fi issues and intermittent service.
(b) Web Hosting Support;- - Domain registrations and DNS management.
Domain and server management through C-panel, Web Host manager and the terminal on Unix based hosting environments.
Troubleshooting Windows Server issues affecting the functioning of windows based sites.
Uploading content on both Linux and Windows servers, creating and restoring of database back ups.
Abuse issues(spamming and fishing sites, delisting of blacklisted IP addresses etc)
Email creation and configuration using different mail protocols (IMAP/POP), ports and different security encryptions depending on server rules and device requirements.
Email routing rules, configuration of emails on mail desktop applications (Mac Mail, Outlook,Thunder Bird) running on PC's and hand held devices mounted on a rage of Operating systems from Windows, Android, Mac and Linux.
Contact Person and Reference
Supervisor
Tshegofatso Mmoke
************@********.***
Support Manager
Warren Naicker
******@********.***
Contact this candidate