Manager Customer Service

SUMMARY

Over ** years of work experience in management with Logistics and Warehouse Operations.

Hands-on supervisor, worked closely with staff - directing, receiving warehousing and distribution services. Troubleshoot and resolved problems to ensure efficient and safe operation. Strong customer service background, with the ability to handle multiple projects and meet deadlines effectively to completion. Excellent oral and written communication, computer and data entry skills. Working knowledge of Microsoft Office 2010, entered data in Excel spreadsheets and ordered various items through online purchasing system.

PROFESSIONAL ACCOMPLISHMENTS

Warehouse Manager

Supervised 16 Warehouse Associates in Receiving and Return Department.

Maintained personal structure and staffing to accomplish the warehouse and receiving mission in an effective and efficient manner.

Planned and coordinated work; monitored and evaluated performance of Warehouse Receiving Associates.

Monitored the unloading of all materials and staged into staging area for put away.

Shipping Assistant Manager

Effectively, maintaining, receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Resolved customers’ orders with various internal departments such as, Customer Services, Return-to-Vendor (RTV), Trade and Transport teams on the processes.

Responsible for handling Return Merchandise Authorization (RMA) requests and queries from customers; including exclusive orders for The OUTNET & Jimmy Choo.

Ensure all merchandise is allocated to the correct customer order; assuring quality, delivery, addresses and other objectives are met on time, as scheduled.

Resolved open tracers with Trade and Transport Department (UPS or DHL), for lost or missing orders; monitor pick-up / dispatch of rejected RMA items and damaged returns shipments.

Generated Airway bills, assuring proper documentation for dispatch; properly process defective/faulty merchandise; contributes to team effort by accomplishing related results as needed.

Purchasing/Shipping & Receiving

Prepared and processed requisitions and purchase orders for supplies and equipment

Developed and implemented purchasing and contract management instructions, policies and procedures.

Maintained records of goods ordered and received.

Collaborated with production, receiving, and shipping management to ensure materials are available to support production efforts.

Ensured all area managers maintain up-to-date inventory.

Responsible for entering and tracking invoices, maintenance of vendor files and ensuring timely payment to vendors.

Office Manager/Mailroom Coordinator

Responsible for processing purchase orders and invoices (i.e., office supplies, messenger service, maintenance, plant services, etc.).

Knowledgeable and qualified to answer questions, advise clients and/or staff on all aspects of mailing, shipping and printing functions. Ability to understand, meet or exceed agreed deadlines on all job functions.

CAREER HISTORY

2016 – 2017 Receiving Manager Ruby Has New York, NY

2008 – 2016 Shipping Manager Net A Porter Mahwah, NJ

2003 – 2006 Purchasing/Shipping/Receiving HealthFirst New York, NY

2002 – 2003 Mailroom Coordinator Bovis Lend Lease, Inc. New York, NY

1992 – 2001 Office Services Manager FCB-NY New York, NY

EDUCATION

West Side High School, Brooklyn, NY

High School Diploma

Contact this candidate